Operations Manager

About UsArmadillo is a truly sustainable company - for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth. Founded in 2009 we are an Australian born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco.Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today's throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency.To us, giving back is the only way forward. We support a range of philanthropic endeavors around the world, in line with our mission to positively impact people and the planet. Armadillo's philanthropic initiatives began in 2014 with the funding of the KVM school in India. We extended our support to work with other organizations in 2021. Our philanthropic support currently extends seven organizations, located in India, Nepal, Australia, and the US.How We WorkAs a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths. We are committed to each other, our work and the wider community - and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.People & CultureOur people have made Armadillo the brand it is today and as such, we have created a supportive and stimulating environment that nurtures the personal and professional growth of employees at all levels. We embrace fair workplace practices, equal employment opportunity, cultural diversity, and health and wellbeing. We also proudly offer our employees:Health Benefits package (medical, dental, & vision)Employee Assistance ProgramAnnual career development fundHealth & wellbeing allowanceAdditional leave days for community volunteeringGenerous staff discountsRole Summary:The Operations Manager leads and motivates the sales operations team to deliver seamless order support. While implementing efficient processes and workflows, they are responsible for the performance of the team who is shipping orders out of the warehouse until delivery to the client. This role will also oversee the inbound operations staff member who monitors purchase orders from our suppliers until they reach the warehouse. This role is central to revenue recognition, sales support, inventory management, and coordinating operations between the warehouse, freight carriers, and sales managers.Successful candidates will bring experience with ERP systems in manufacturing, wholesale, or distribution environments, focusing on supporting internal sales teams. You will set the tone for the operations department with a strong work ethic while fostering a positive learning environment for your team.As a collaborative communicator, you will shape the roadmap for order management, driving automation, scalability, and cost efficiency. You will manage relationships with freight vendors, 3PL warehouse partners, and internal sales leadership team, ensuring smooth operations across a global platform.This role requires balancing day-to-day workload with higher-level department projects and initiatives while navigating competing demands. A passion for learning, innovation, and leadership is key, as well as a results-driven approach to implementing best practices that empower your team and internal partners to excel. You are deadline and results-driven, passionate about leading others and implementing best practices that help your internal partners and team do their best work.Key Responsibilities:Team ManagementProvide leadership, direction, and support to the sales operations team. Effective and positive leader.Support day to day workload on a contingency basis when team members are on leave or out of office.Develop and maintain process documents and department manuals and process improvements.Comfortable to deliver and receive feedback, and highly self-aware.Analytical, organized and data-driven decision-making.Organized and productive work style; loves the feeling of getting things done.Experience with FedEx Ship Manager software, ERP, WMS and other systems (NetSuite is a plus).Experience with exporting goods and international documentation compliance.Experience working with 3PL Warehouse. Will act as the liaison.Adhering to any special shipping requirements or guidelines to our wholesale partners and/or customers.Define sample fulfillment processes that scales with volume.Create and manage style offboarding phases.Inventory Management: Implement inventory control strategies to reduce excess inventory and minimize carrying costs.Report and Data Driven: Advanced skills working and reporting in Excel (vlookups, pivot tables, user friendly data results).Project ManagementExperience in researching a new subject matter to the company and presenting data in a compelling manner.Loves to consolidate information and present discoveries, as a first phase to a new initiative.Is a self-starter who is comfortable creating their own road map to a project by understanding the end goal or intention.Professionally curious and excited about learning about new matters or solutions that improve company workflows.Research new international warehouse facilities.Explore ways to quantify international duties and taxes to the customer transaction at point of sale.Begin research and pricing comparison for domestic 3PL partnerships.Explore new LTL freight partnerships and help negotiate and standardize pricing for high volume territories.Shared Responsibilities:PurposeParticipation in training and education on topics relating to sustainability and social responsibility.Commitment to adhere to environmental and social goals, as set by the company.People and CulturePromote, contribute to, and maintain a diverse and inclusive work environment, which is free of discrimination, bullying and harassment.Actively and positively participate in team meetings, professional development, and our collegial work environment.Adhere to, and be aware of, all Armadillo workplace policies and procedures.Key Capabilities and Behaviors Required:Great time management skills and ability to prioritize effectively.Enthusiastic and hands on - keen to get in there and get your hands dirty.Frequently uses initiative to think of new ways to approach projects/tasks and anticipate future work pipeline.Upholds and implements best practices in workflows, communication, and service.Demonstrates a cheerful and passionate approach to work.Team player - always thinking about the bigger picture and how to achieve a better result by working as a team collaboratively.Interested and eager to learn new skills or broaden their range of day-to-day tasks.Easily adapts to change and agility during an exciting stage of growth for the company.Passionate about cultivating meaningful professional relationships with sales team and colleagues, with a service mindsetUphold the company values of Commitment, Respect, Integrity, Synergy and Passion.Respectful to the Company, its directors and company property and privacy.If you are looking for the opportunity to evolve your career with a successful global and ethical business, we encourage you to apply now.

Created: 2025-02-25