Head Waiter/Waitress

Position Summary:Head Waiter will supervise and coordinate the functions of the restaurant sequence ofservice and all essential duties and responsibilities outlined below. These locationsinclude but are not limited to Main Dining Room, Windjammer, and SpecialtyRestaurants.While performing their role in the restaurant venues, He/She will be engaged inproviding courteous and professional service to guests. The duties described below areperformed either personally or through subordinates.Job skills/results:1. Utilizes appropriate food and wine terminology and pronunciation. Maintainscomplete knowledge of menu descriptions and wine lists in order to discuss itemsappropriately to enhance the guests dining experience. Responsible for the successfulexecution of the training for Restaurant employees in this function.2. Trains, monitors and evaluates Restaurant employees for service according to ROAD.Provides on-the-job training to all Restaurant employees to strengthen their currentperformance and in preparation for possible advancement.3. Following all Restaurant Operations guidelines (i.e. SOPs, Traffic Flow, Over Time)creates and notifies Maitre d regarding work schedules and station assignments.Ensures fair distribution of duties including side jobs, following Restaurant Operationguidelines, to employees engaged.4. Records production and operational data on specified forms. Analyzes operationalproblems such as theft and wastage and establishes controls. Ensures that employeetimecards are in compliance with the Time and Attendance policy.5. Supervises staff to ensure tables are set according to standards with appropriate linen,silverware, glassware and china. Under time constraints or staff shortages, assistsemployees in setting tables.6. Greets and escorts guests to their assigned seats.7. Presents both food and beverage menus to guests; suggests dinner courses,appropriate wines, and answers questions regarding menu and wine selections. Makesrecommendations to entice guests with thoughtful suggestions.8. Supervises staff to ensure galley and beverage orders are properly recorded andretrieved from various locations and served appropriately to guests. Ensures dishes aregarnished and decorated according to the standards. Ensures staff enters food andbeverage orders in the point-of-sale system. Records meal counts according toestablished processes. Under time constraints or staff shortages, assists employees in thefood service function.9. Supervises assigned stations or sections, including all employees and the equipmentused within them. Responsible to ensure all cleanliness and maintenance is inaccordance with relevant standards (i.e. ROAD, USPH, Workplace Safety and CleanShip Matrix) in assigned areas. Ensures sections are ready prior to seating.10. Observes guests to anticipate their needs, responds to any additional requests anddetermines when the food and beverage service has been completed.11. Works to achieve the guest's satisfaction with both the quality of the food servedand service execution. Listens emphatically to any opportunity for improvement.Exercises authority and discretion to satisfy guests in a manner consistent with RoyalWay Standards. Immediately works to resolve difficulties and follows-up with allemployees and guests involved in a positive and productive manner to correct thesituation.12. Supervises and participates in dining room entertainment as directed by establishedactivities and specific itinerary adaptations such as theme night parades.13. Participates in rotational schedule, supervising assigned areas in Room Service,Windjammer, Specialty Dining, and other venues.14. Attends meetings, training activities, courses and all other work-related activities asrequired.15. Performs related duties as required. This position description in no way states orimplies that these are the only duties to be performed by the shipboard employeeoccupying this position. Shipboard employees will be required to perform any other job-relatedduties assigned by their supervisor or management.16. Actively follows ServSafe responsible service of alcoholic beverages.Cultivates Customer First· Demonstrates a passion for customer service excellence and understands theimplications of cultural differences for service requirements· Follows all Royal Way Standards with regards to service including greetingand escorting guests, using guests' names and observing guests to anticipateneeds. Ensures complete guest satisfaction.· Takes ownership for guest issues/concerns and follows up to ensure resolution· Always provides guests with alternatives and avoids using the word "No"People skillsDemonstrates Passion, Drive and Energy· Demonstrates pride, passion and commitment to our Royal Way hospitalityphilosophy· Smiles when on duty; is always pleasant and upbeatActs with Integrity· Achieves business results through the delivery of an exceptional customerservice experience, never via the solicitation of ratingsAPPLY HERE:

Created: 2025-02-25