Customer Service Administrator

We are seeking a Customer Service Administrator to join our team in Omaha, Nebraska. This position is a cross between a Customer Service Representative and an Office Manager. The ideal candidate will be responsible for assisting customers by providing information, addressing concerns, and ensuring a positive client experience. Additionally, we are looking for a candidate who will ensure the office runs smoothly by managing administrative tasks, supporting staff, and maintaining efficient office systems.This role requires organization, attention to details, excellent communications skills, problem-solving abilities, and a customer-focused attitude.What You'll Do:Assist Customers: Provide support via phone, email, live chat, and in person.Resolve Issues: Address customer concerns with professionalism and efficiency.Product Expertise: Maintain a strong understanding of our services to provide accurate information.Follow-Up & Documentation: Ensure customer satisfaction by tracking interactions and solutions.Collaborate with Teams: Work closely with other departments to resolve issues effectively.Administrative Support: Handle correspondence, phone calls, and scheduling meetings.Office Management: Maintain and resource kitchen & office supply needs. Keep customer entry and lobby clean and orderly.What We Are Looking For:High school diploma or equivalent (Bachelor's degree preferred).Prior experience in customer service or a related field is a plus.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.Patience, empathy, and a positive attitude toward customers.Why Moose Roofing?Values-Based Culture: We operate with ANTLERS"”Accountability, Nurture Growth, Tenacity, Loyalty, Efficiency, Respect, and Sincerity"”at the core of everything we do.Collaboration: You'll work closely with a team that values precision and structure.Professional Growth: Your role is essential to ensuring our projects and accounts run seamlessly, with measurable performance incentives to reward your impact.What's In It for You?Compensation: Competitive pay ($18-$22/hr) plus performance-based incentivesBenefits: 401(k) with a 6% match, health (dental, medical, vision) insurance, PTO, STO, and more.Work-Life Balance: Full-time, in-person, Monday-Friday scheduleWe're looking for someone who thrives on clear communication, problem-solving, and ensuring customer satisfaction. If this sounds like you, let's connect and explore how you can grow and contribute to our success at Moose Roofing!

Created: 2025-02-25