Field Service Technician

We are currently seeking a Field Service Technician to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire. A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market. Essential FunctionsTravel to customer locations installing products and troubleshooting products for required repairs Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines Visually inspect for leaks and malfunctions Perform service agreement tasks and other job-related duties as assigned Transact work orders using application based software on a phone or tablet Responsible for following company and customer safety policies and procedures Maintain and comply with company vehicle maintenance policy and procedures Electronically transferring customer and company information QualificationsExperience in repair and maintenance Strong technical and mechanical aptitude Familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites Technical school degree preferred General computer skills and experience working with application based software (phones/tablets) required Microsoft Office and/or Salesforce experience preferred Strong communication/customer service skills Ability to pass a pre-employment drug screen Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds Valid driver's license with a clear or nearly clear MVR dating back five years Must be at least 21 years old Benefits & PerksCompany vehicle & gas card Health insurance Dental insurance Vision insurance Flexible Spending Account Life Insurance Disability Coverage 401(k) Plan with Employer matching Tuition Reimbursement Generous PTO Employee Referral Bonuses At Quench, there are plenty of opportunities for people who: Communicate; collaborate; share ideas, successes and failures equally Are dependable, committed, energetic and up-beat Look to solve problems, go the extra mile, are team players We call this "Quenchiness" -- it's rewarded openly and tangibly. We work hard while having fun every chance we get. Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Created: 2025-02-25