Customer Support Specialist

Customer Service Representative - Shipment TrackingLocation: Ontario, CAWe are dedicated to providing exceptional customer service to ensure that our clients needs are met promptly and effectively. We're looking for a customer-focused individual to join our team as a Customer Service Representative tracking and following up on shipments.Job Description:As a Customer Service Representative specializing in Shipment Tracking, you will play a key role in ensuring customers receive accurate, up-to-date information regarding their shipments. You will work closely with our logistics team and directly interact with customers to resolve shipment-related inquiries.Responsibilities:Respond promptly to customer inquiries via phone, email, or chat regarding shipment status.Track and trace shipments, providing accurate delivery updates and resolving tracking issues.Handle customer complaints or issues related to shipping delays, damaged goods, and lost shipments.Liaise with shipping carriers to address discrepancies or delays in delivery.Ensure customer satisfaction by delivering clear and timely communication.Maintain detailed records of customer interactions and shipment statuses.Escalate complex issues to appropriate departments when necessary.Follow up with customers to confirm delivery or resolve any outstanding issues.Qualifications:High school diploma or equivalent; additional education or certification in logistics is a plus.Previous experience in customer service, preferably in logistics, shipping, or e-commerce.Strong knowledge of shipment tracking systems and tools.Excellent communication skills, both written and verbal.Ability to handle multiple inquiries simultaneously and stay organized.Detail-oriented with strong problem-solving abilities.Ability to remain calm and professional in stressful situations.Proficient in Microsoft Office and basic CRM software.

Created: 2025-02-25