Client Success Representative

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Client Success Representative to join our Client Success team. If you're looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!The Client Success Representative is responsible for managing assigned clients of the organization to ensure contractual compliance and overall satisfaction.Schedule: 8:00am to 5:00pm Monday through Friday, some flexibility required for evening or weekend projectsLocation: must be local to Chicago and able to come into the Downtown Chicago office, or local to Dallas/Forth Worth area and able to come into our office in Coppell - can work remote the majority of the time.Additional Compensation and Benefits:At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:Medical and Dental insurances from premium providers401K with matchingCompany paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel AssistanceTuition ReimbursementPaid Time Off and Wellness DaysAdditional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and moreDAY TO DAYResponsible for assisting the Client Relationship CoordinatorResponsible for assisting Clients classified as lower level, low maintenanceCustomize the conversation and communicate with clients and other departments by telephone and emailStep up and manage assigned clients of the organization to ensure contractual compliance and overall satisfactionLog client concerns, complaints, and requestsCreate and process reports using MS Office and other software systemsDiscuss client statements and billing reconciliationsGo for the finish line and handle requests to close accounts or put accounts on holdWork the client support desk dailyRecommend solutions for client concerns and get management involved when necessaryBe a back up to all other Client Success Representatives in the departmentWHAT YOU MUST POSSESSMust Have:High School Diploma or equivalent requiredCustomer Service, Collections, Tele-Marketing or Sales or related experience acceptable.Must have some experience dealing directly with Clients/Public.Experience navigating multiple systems and must be well-versed in Microsoft OfficeOther Skills:Some college or college degree preferredAbility to communicate effectively and professionallyAbility to communicate effectively on telephone with clients and staff regarding status of accounts and request for informationMust possess high quality customer service skillsMust have a professional and ethical communication styleMust also be goal driven and a team playerMust be a fast learner who can be trained to use different computer-based systems for different clientsExperience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!WHY HARRIS & HARRIS?Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Created: 2025-02-25