Collections Specialist

Targeted pay: $20/hrContract duration: 12+ monthStart Date: 3/24Onsite/hybrid : Training will be 4 weeks in person all 5 days of week. Work shift will be onsite with the possibility of having one remote day depending on performance. Shift Times: 4 week training period = 8am-5pm Work shift = 10am - 7pm Job Description The main duties of the Specialist are to provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors.Duties include one or more of the following:Total Loss Insurance Claims:Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.Work with the customer and their Insurance Company to obtain the payoff of the vehicle.Negotiate the amount paid out by the Insurance Company if necessary.Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.Bankruptcy Requests:Handle phone calls pertaining to new bankruptcy filings, process voluntary payments by the customer or trustee, and resolve any issues with the account.Respond to emails, process internal system tasks, review cases from the attorney network or vendor, and complete requests from internal departments.Properly code accounts with the appropriate bankruptcy status in a timely manner.Account Management:Manage a queue of assigned accounts.Review and process accounts that are impound/seized to ensure our collateral is secured and protected.Military and Deceased Customer Accounts:Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.Work with family members and/or estate to verify and process options relating to a deceased customer's account.Compliance and Standards:Maintain corporate standards and compliance requirements.Qualifications:Ability to work both independently and within a team environment.High attention to detail.H.S. diploma or GED required. Bachelor's Degree is preferred with 1-2 years' experience in Customer Service and/or Collections environment.Previous Insurance claim and/or Bankruptcy experience is a plus.

Created: 2025-02-25