Quality Assurance Laboratory Manager

PURPOSE OF POSITION:Under the direction of the Laboratory Medical Director, and in collaboration with the other laboratory, operational, and technical leaders, provides oversight and support for laboratory quality assurance initiatives, and manages process improvement activities across laboratory teams and departments. Promotes compliance with laboratory quality standards by ensuring adequate monitoring, communication, training, competency assessment, and as needed remedial and preventative measures.ESSENTIAL DUTIES AND RESPONSIBILITIES:Develops and maintains the hospital's laboratory Quality Management System (QMS) and related programs, in adherence with internal and external regulatory and accreditation guidelines and requirements.Leads and provides strategic advice and guidance related to laboratory quality and process improvement efforts involving various departments.Drives laboratory-related process improvement projects for the health care setting by serving as the laboratory quality lead and partnering with local quality and safety leadership teams.Serves as a quality and regulatory subject matter expert and a document review and compliance assessment resource for the laboratory.Implements and maintains an effective quality management system using integrated systematic approach to quality throughout the entire laboratory.Establishes departmental quality improvement monitors based on regulatory requirements, ongoing laboratory data analysis, and feedback.Monitors, investigates and ensure proper follow-up to laboratory related complaints and non-conformances.Participates in patient safety committees and related activities.Performs and oversees scheduled and non-scheduled internal audits of entire department, including corrective action for all deficiencies identified.Interacts and coordinates activities with all stakeholders as part of ongoing monitoring of compliance with all requirements of the laboratory's Quality Management System (QMS) and related programs.Responsible for documenting, reviewing, and evaluating internal and external quality related complaints for presentation to appropriate committees.Performs root cause analyses, implements corrective and preventive action plans, and monitors sustained compliance with implemented changes.Ensures compliance with New York State Department of Health (NYSDOH), College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA), International Organization for Standardization (ISO)15189, and other accreditation requirements. REQUIREMENTS:A master's degree from an accredited college or university in biological or chemical sciences, clinical/medical laboratory sciences/technology, hospital administration, health care planning, business administration or an approved related program, and four (4) years of progressively responsible laboratory or blood bank quality, laboratory research, or laboratory testing experience; orA bachelor's degree in one of the disciplines listed in "1" above, and six (6) years of experience, as described in "1" above.BENEFITS:NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-24