Field Service Technician

At Best Graphics, we pride ourselves on being a trusted and innovative leader in the Graphic Arts, Bindery, Finishing, and Packaging equipment industries. With decades of experience and a commitment to customer satisfaction, we're looking for a Field Service Technician to join our growing team and help us deliver exceptional service and support to our customers.Job Summary:As a Field Service Technician, you will be responsible for the installation, demonstration, training, maintenance, and troubleshooting of machinery at customer sites and at our facilities. This role requires technical expertise, excellent communication, and a customer-focused approach.ResponsibilitiesTravel to customer sites to install and train operators on cutting-edge machinery.Provide technical solutions and hands-on support to ensure optimal machine performance.Showcase machinery capabilities through hands-on operation and detailed explanations for customers visiting our showroom.Troubleshoot mechanical/electrical issues and repair existing machinery to ensure maximum uptime and efficiency Collaborate with customers to maintain positive relationships while delivering exceptional service.Communicate with the installation team to ensure seamless execution.Create accurate service reports and support the Service Manager with pre/post installation meetings/audits with the customerQualifications5+ years of operating or 2+ years of direct maintenance experience with machinery like Die Cutters, Blankers, Folder Gluers, Foil Stampers, Saddle Stitchers, Guillotine Paper Cutters, Pile Turners, Film Laminators, Perfect Binders, and more.Electrical knowledge or certifications are highly desirable. While experience with Graphic Arts machinery is preferred, we value candidates with a strong foundation in electrical systems who are eager to learn and grow in this field.Strong mechanical backgroundContinuous learning mindset with a commitment to staying updated on technological advancements.Strong verbal and written communication skills including the ability to effectively communicate with internal and external parties Ability to work independently and as part of a team.Collaborate well with others, proactively contributing to group objectives; volunteer to help others.Physically capable of lifting up to 60 lbs. and performing hands-on tasks.Valid driver's license.Why Work at Best Graphics? At Best Graphics, we understand that our employees are our greatest asset. That's why we offer a competitive and comprehensive benefits package, including:Health Benefits: Comprehensive health, dental, vision, life insurance and a health savings account to support you and your family.401(k) Plan: Plan for your future with our competitive retirement savings program with company match.Paid Time Off (PTO): Enjoy work-life balance with ample PTO to recharge and spend time outside of work doing what you love most.Growth Opportunities: We believe in promoting from within and providing our team members with opportunities to advance in their careers.Work-Life Balance: Flexible scheduling and a supportive team culture to ensure you thrive both professionally and personally.

Created: 2025-02-24