Account Manager

Position: Account ManagerLocation: Asheville, NCCompany: PressioEmployment Type: Full-TimeJob Overview:We are seeking a dynamic and results-driven Account Manager to join our growing team. This individual will play a key role in building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth by identifying new opportunities within existing accounts.The ideal candidate will have excellent communication skills, a customer-centric mindset, and a proven track record in account management.Key Responsibilities:Client Relationship Management- Serve as the primary point of contact for clients, managing day-to-day communications and fostering long-term relationships.Account Growth- Identify opportunities for expansion, up-selling, and cross-selling to maximize revenue potential.Customer Satisfaction- Ensure client satisfaction through proactive communication, problem-solving, and tailored solutions.Project Coordination- Work closely with Graphics, Production, Operations, and Shipping teams to ensure seamless execution of client orders.Order Management- Process orders accurately, ensuring timely production and delivery while keeping clients informed.Sales & Reporting- Provide weekly/monthly reports on sales performance and prospect accounts.Strategic Planning- Develop and implement account strategies, aligning with clients business goals.Issue Resolution- Address and resolve client concerns professionally and efficiently to maintain strong business relationships.Contract Management- Assist with contract negotiations and renewals, ensuring terms align with client and company objectives.Market Research- Stay informed on industry trends, competitor offerings, and emerging opportunities to enhance client services.Outreach & Engagement- Conduct outbound calls to clients and prospects to drive sales and engagement.Event Participation- Be willing to travel occasionally for sales meetings and industry events.Daily Client Communication- Manage phone, email, and online tools to interact with clients.Team Collaboration- Work with Sales, Operations, and Inventory teams to manage account activities.Sales Support- Assist senior management in achieving sales initiatives and targets.Data Entry & Record-Keeping- Maintain accurate customer activity records and enter data into B2B systems as needed.Key Requirements:2+ years of experience in account management, customer service, or a related field.Strong interpersonal skills with the ability to build and maintain relationships.Excellent communication and presentation skills, both verbal and written.Ability to manage multiple accounts and projects simultaneously.Strong problem-solving skills and the ability to handle challenging client situations.Proficiency in Microsoft Office Suite and willingness to learn CRM/job-specific software.Strong organizational skills and attention to detail.Ability to work both independently and within a collaborative team environment.Physical Requirements:Must be able to sit or stand for extended periods.Ability to look at a computer screen for long durations.Occasional lifting of up to 45 lbs.Maintain a professional demeanor in a flexible work environment.Willingness to travel occasionally for client meetings and events.Must enable company phone system on a personal phone.Preferred Qualifications:Experience in sports-related apparel or product industries.Familiarity with industry-specific software and tools.Prior experience working with cross-functional teams (sales, marketing, customer support).Personal Profile:The ideal candidate will:Value company culture and work well within a team.Be comfortable working both independently and collaboratively.Demonstrate a proactive approach to problem-solving.Exhibit a strong sense of initiative and adaptability in a fast-paced environment.Company ProfilePressio is a rapidly growing international sports apparel brand, founded in London with roots in Asheville, NC. We specialize in designing and producing custom, branded, and retail athletic apparel that balances performance, sustainability, and innovation.Pressio means "to Elevate""”a philosophy that drives our commitment to high-performance sportswear and environmental responsibility. Our brand is at the forefront of apparel design, engineering, and fabrication, pushing boundaries in both performance and sustainability.For more information, visit .Our CommitmentAt Pressio, we are building a collaborative work environment where employees are empowered to contribute and grow. We seek individuals who thrive in a fast-moving, agile organization and are eager to take on new challenges as we expand.This role offers the opportunity for professional growth within a dynamic and forward-thinking company.

Created: 2025-02-24