Strategic Account Manager

At Mongoose, we believe every conversation matters.We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported"”our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.We know that conversations aren't just a feature"”they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.Join us and be part of a team that's making a real difference in education"”one conversation at a time.As a Strategic Account Manager, you'll be the driving force behind the success and growth of our enterprise-level clients, ensuring they don't just renew their contracts but expand their engagement with Mongoose. You'll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by deeply understanding enterprise client needs, navigating complex organizational structures, and delivering strategic solutions that create long-term partnerships.If you excel at managing large, high-value accounts, influencing decision-makers, and ensuring that customers see continuous value from their investment, this role is for you.What You'll Do:Drive Renewals with ConfidenceOwn the renewal strategy for enterprise accounts, ensuring clients feel valued, supported, and eager to continue their partnership with Mongoose.Identify and mitigate renewal risks early"”surprises are for birthdays, not contracts.Deliver compelling business cases and ROI analyses to reinforce the value of Mongoose solutions.Expand Enterprise PartnershipsIdentify opportunities for upsell and cross-sell by proactively assessing client needs and aligning them with Mongoose's solutions.Strategically expand Mongoose's footprint within complex higher education institutions, engaging multiple stakeholders across departments.Lead negotiations and influence key decision-makers to drive revenue growth and strengthen partnerships.Be the Trusted Advisor for Your ClientsConduct executive-level strategic reviews to ensure our platform aligns with evolving institutional priorities.Provide insights and guidance that help clients navigate challenges, maximize ROI, and future-proof their communication strategies.Partner with the Client Success team to ensure measurable client outcomes and continued engagement.Collaborate & Innovate Across TeamsWork closely with Marketing to identify opportunities for client advocacy and thought leadership.Partner with Product to relay enterprise customer feedback and influence feature development.Align with Leadership to develop strategies for reducing churn and increasing expansion within key accounts.Leverage Data & InsightsTrack client health metrics and engagement trends to drive proactive account strategies.Use data-backed storytelling to showcase impact, build trust, and strengthen executive relationships.Maintain accurate account records in HubSpot (or CRM of choice), ensuring visibility across teams.What You'll Bring to the Table:We're looking for someone who brings proven experience with renewals and expansion (upsell/cross-sell) in a B2B SaaS environment, along with a track record of consistent quota attainment. If that's you, keep reading!Enterprise-Level Relationship ManagementYou have 5+ years of experience managing enterprise-level accounts in a B2B SaaS environment.You thrive in navigating complex organizations, influencing senior decision-makers, and managing multiple stakeholders.Your consultative approach makes clients see you as a trusted strategic partner rather than just a vendor.Sales & Negotiation ExpertiseYou have a proven track record of exceeding renewal, upsell, and expansion quotas.You're comfortable leading high-value contract negotiations and building multi-year, high-impact partnerships.You know how to sell without feeling "salesy", positioning solutions naturally and persuasively.Strategic Thinking & Problem-SolvingYou anticipate challenges before they arise and craft proactive solutions that keep clients engaged.You can identify gaps in client strategy and present actionable solutions that drive deeper adoption.Your ability to think long-term helps ensure sustainable growth and retention.Data-Driven Decision MakingYou use metrics, data, and insights to shape your approach and strengthen your positioning.You excel at presenting data-backed business cases to stakeholders.Experience with CRM tools like HubSpot (or similar) is a plus!Collaboration & InfluenceYou work cross-functionally, aligning with Marketing, Product, and Client Success to drive success.You understand higher education challenges and how to tailor solutions that resonate with institutions.Your leadership presence allows you to influence both internal and external stakeholders effectively.Higher Ed Experience? Even Better!Experience working with higher education institutions is a big plus but not required"”we're happy to help you learn!Why You'll Love It Here:At Mongoose, every conversation matters. You'll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We're all about collaboration, growth, and doing work that truly makes a difference.Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Countâ„¢. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.Our values define us, and we celebrate diversity in all its forms. If you don't meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.The salary for this position ranges from $150,000 to $180,000 OTE with a $70k/$75k base/variable split.We Offer:Comprehensive medical, dental, and vision coverage401K with company match: 100% of the 1st 3% and 50% of the next 2%Flexible PTOCompetitive Leave Policies$600 home office set-up stipendSummer Fridays (half days)13 paid holidays, including a week off between Christmas and New Year'sAt Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know"”we're here to help.To Apply:If this sounds like your kind of challenge, let's talk! Apply today and help us move people forward, one conversation at a time. Want to stand out? Please send your resume, cover letter, and any other relevant materials to jasmyne@.

Created: 2025-02-23