Sales Manager

SUMMARY: To generate material sales growth through the effective management,motivation and coaching of outbound Tele-sales Representatives calling on an assignedterritory listing of customers.ESSENTIAL DUTIES AND RESPONSIBILITIES: The Tele-sales Manager Role will drive sales growth, customer retention and new customer attainment by managing associates behavior to realize the desired result. This critical role manages associates productivity, as well as standard aspects of employment. Sales Managers must act with integrity, while supporting the success of their direct reports. Components of the position include, but are not limited to:Enforce and uphold all Company policies and procedures including acting and managing safe practices in all instances.Motivate and coach sales representatives to generate sales through effective call path control and negotiation skills.Meet weekly with individual sales representatives to coach call technique, territory management, call calibration and navigation of complex components necessary to meet customer expectations.Provide representatives with assistance in customer problem-solving on departmental issues, credit, fulfillment, pricing, etc.Build financial sales budgets based on assigned customer's historical sales, recent quarter trends and growth expectations. Follow all guidelines in keeping with consistent standardized budgeting.Master use of SAP and the Business Warehouse reporting software, including the complex budget transfer process.Set goals and objectives monthly, reviewing results quickly at the end of each month.Follow all guidelines in keeping with consistent standardized goal setting.Ensure associates variable compensation is accurate and processed on time.Conduct Quarterly performance reviews, culminating in an annual performance appraisal, following the channel's standard Performance Improvement guidelines.Manage and document any and all personnel issues for direct reports, engaging HR when needed.Be an active participant in Sales Management meetings to drive collaboration and consistency in the branch and across the channel.Ensure associates grasp training material, provide additional support when need is identified.Conduct regular team meetings to review current changes affecting the tele-sales role.Shepherd continued adoption and development of use of the tool to guide the sales process through phases of development to close.When applicable, communicate and coordinate sales activities with appropriate regional personnel including Account Managers, Specialists and Regional Leadership.Participate in marketing efforts.Support Vendor relationships through active engagement with the local Vendor Representatives.Respond to 24-hour emergency calls if/when on-call.Perform all other position related duties as assigned or requested.EDUCATION AND EXPERIENCE: High School Diploma or GED equivalent required College degree preferred 1+ years supervisory experience preferred Prior sales experience/customer service Ability to interact well with all levels of management Able to work well as a member of a team Excellent oral and written communication skills Ability to work independently and under pressure to meet deadlines Occasional travel required

Created: 2025-02-23