Program Manager

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.We are seeking an experienced Program Manager (PM) to work on-site in Kearneysville, West Virginia. This position will oversee IT operations critical to mission success and operational readiness. This role will provide leadership and direction for contractor personnel across multiple domestic and international locations, including Alaska, Hawaii, and the Middle East. The PM will serve as the primary point of contact between the contractor and the client, ensuring continuous and efficient IT support in accordance with all applicable regulations and safety standards.Key Responsibilities:Serve as the senior on-site liaison between the client and the Contractor, ensuring seamless communication and operational alignment.Lead all aspects of contract performance, including meeting operational targets and objectives.Manage and oversee the work of all Contractor employees under this contract, ensuring compliance with established rules, regulations, and safety practices.Act as the primary point of contact for the Contracting Officer (KO) and Contracting Officer's Representative (COR).Provide the names of designated alternates in the absence of the PM to KO/COR.Handle all local human resource actions, including recruitment, retention, and performance management of Contractor personnel.Ensure the delivery of Tier 3 application help desk support services to meet performance standards.Provide periodic briefings and performance updates to management, promptly escalating issues requiring intervention.Develop and oversee the long-term direction of product support functions to enhance operational efficiency.Required Qualifications:Education: Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted.A minimum of 10 years of supervisory, leadership, and management experience.Direct hands-on computer experience in a Tier 3 application help desk support environment.Proven track record of successfully managing complex IT operations and support teams.Strong background in Information Technology/Service Management frameworks and methodologies, including:ITIL (Information Technology Infrastructure Library)CMM (Capability Maturity Model)ISO (International Organization for Standardization)HDI (Help Desk Institute)AGILE methodologiesPreferred Skills:Strong interpersonal and communication skills with the ability to engage with senior officials.Exceptional problem-solving abilities and the capacity to manage multiple priorities under tight deadlines.Experience in providing IT support for government agencies or military operations.Ability to work effectively in geographically dispersed and multicultural environments.Physical and Mental Qualifications:Maintain focus and awareness throughout scheduled working hours.Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.Lift and move objects weighing up to 15 pounds as needed.Exhibit excellent verbal and written communication skills, with a strong command of the English language.Demonstrate the ability to work independently while also collaborating effectively as part of a team.Quickly learn and retain routine tasks and processes.Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Created: 2025-02-23