HOA Coordinator

High-volume Property Management Company is searching for a detailed and proactive HOA Coordinator to assist in the growth of our company. A strong ability to problem solve, manage multiple tasks at once, as well as receive direction from multiple team members is a must.The HOA Coordinator will be dedicated to maintaining HOA services for our portfolio of single-family homes. This position is based fully onsite at our office in Addison, TX.Summary of Responsibilities and Duties:Establishes contact with the HOA, handles the account setup, and oversees recurring payment management to prevent liens from being placedCreates violation notices within CRM to comply with HOA rules and regulationsProvides support and maintains open lines of communication to ensure HOA issues are handled appropriately and in a timely mannerMaintains and tracks an accurate log of Leasing Restricted communities to ensure our investments align with company standardsWork closely with the HOA and Asset Management departments in order to help initiate and execute the proper documentationsNegotiates debt to reconcile any outstanding liens against the owned properties; examines invoices, challenges erroneous charges, and recoups amounts owedReviews all incoming mail and correspondence to ensure bills are paid timely and to capture important information about changes in billing, voting on changes to association rules, and changes that affect our tenantsConducts periodic conference calls with key contacts in each market to communicate HOA issues and support field concernsActively follows up with outstanding issues, violations, or requirementsActively participates in HOA team meetingsMaintains working relationships with inter-departmental staff, HOA management, vendors, and residentsDrafts, edits and prepares correspondence, reports, and other material for residents, management & vendorsAudits and reviews tenant ledgers to maintain appropriate chargebacksMonitors acquisitions of new properties and turns to ensure no violations are attached to the homeCompletes all processing of HOA and City Code notices and violations receivedDisputes contested fines with HOAs and municipalitiesNotifies residents of necessary compliance issuesAdheres to all Fair Housing lawsRequired Knowledge, Skills and Abilities:High School diploma or equivalent requiredPrior HOA experience is highly preferred2+ years of experience in customer serviceProficiency in Microsoft Office (Word, Outlook, and Excel)Exceptional verbal and written communication skills, with a strong ability to problem-solveExcellent planning, analysis, and problem-solving abilitiesStrong organizational skills with the proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectivelyKeen attention to detail, ensuring accuracy in communication, documentation, and problem resolutionA background check, drug screening and motor vehicle background search will be required for all final candidates during the application process. All candidates must have authorization to work in the United States. A final written offer of employment from Open House Texas/Atlanta Realty & Investments LLC will be contingent upon clear results of a thorough background check, drug screening and motor vehicle background search.Open House Texas/Atlanta Realty & Investments LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2025-02-22