Business Process Manager

Description for the Project Manager, Corporate Operations role:The Project Manager will be a key member of the COO Office, responsible for providing comprehensive support to the Head of the COO Office and the Business Continuity Manager. This role will focus on tracking and reporting on the team's Objectives and Key Results (OKRs) as well as assisting in the management and execution of business continuity program strategies. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to work collaboratively across various functions. This is a hybrid role reporting into our Jersey City, NJ office.Responsibilities include, but are not limited to:Collaborate with Business Continuity Program (BCP) Manager to establish administrative support model for Business Continuity ProgramMonitor and facilitate updates to BCP, working with the Business Coordinators who are aligned with each line of business, to reflect changes in the business environmentDocument and report on business continuity exercises and incidentsProvide administration and maintenance of the firms emergency call notification toolConduct quarterly firm-wide automated call notification testing and maintenance of the emergency communication platformProvide administrative support associated with training & awareness sessions for staff on business continuityObjective and Key Result Management and TrackingSupport the Head of the COO Office in setting, tracking, and managing the team's Objectives and Key Results (OKRs)Collaborate with cross-functional teams to collect relevant data and performance metrics to track progress toward OKRsPrepare regular reports, dashboards, and presentations on OKR progress and outcomesAssist in the evaluation of OKRs at the end of each cycle to identify improvements for future iterationsAssist with other strategic initiatives as required by the COO office, including ad-hoc research and analysis for key decision-making and improving operational excellencePerform other tasks and duties as required and assignedExperience and SkillsBachelor's degree from an accredited universityMinimum 3+ years of project management experience preferably in the financial services industryStrong analytical and problem-solving skills, with the ability to interpret data and provide actionable insightsExcellent organizational skills and the ability to handle multiple tasks simultaneouslyAdvanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and other business intelligence tools (e.g., Power BI, Tableau)Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levelsAbility to work independently and as part of a team in a fast-paced environmentStrong collaboration and team building skillsA proactive and results-driven mindset with a focus on continuous improvementAbility to work under pressure and handle sensitive and confidential informationStrong attention to detail and the ability to maintain high standards of accuracyTechnology related experience is preferred and experience with business continuity, risk assessment, crisis management, OKR management, and key performance indicator metrics is beneficial

Created: 2025-02-22