Luxury Sales Associate

Job **Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.Call customers to confirm showroom appointments and answer any pre-appointment questions.Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.Open and/or close the showroom and waiting area.Use our ERP system to manage your tasks and communicate cross-functionally.Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.What You **A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door.A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.It's all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.Communication is Key. You have a way with words, whether you're interacting with a customer or teammate in person, via email, or by chat.Master of Collaboration. You're a team player who believes that in order to transform the jewelry industry, we all have to work together!

Created: 2025-02-22