Help Desk Specialist / IT Support Technician

Job SummaryOur client is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.Key Responsibilities✔ Provide Tier 1 & 2 Technical SupportRespond to IT support requests via email, phone, or ticketing systemDiagnose and resolve hardware, software, and network issuesEscalate complex problems to higher-tier IT support when necessary✔ Manage IT Assets & SystemsInstall, configure, and update software and hardwareMaintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)Ensure proper documentation of technical issues and resolutions✔ Support Cloud & SaaS ApplicationsAssist users with Office 365, Google Workspace, and other productivity toolsTroubleshoot VPN, remote desktop, and cloud-based applications✔ Security & ComplianceEducate users on best practices for IT securitySupport data backup and recovery processesMonitor and report potential security threatsRequired Skills & QualificationsEducation:Bachelors degree in IT, Computer Science, or related field (or equivalent experience)Language: English & SpanishTechnical Skills:Experience with Windows, macOS, and Linux troubleshootingKnowledge of networking (DNS, DHCP, VPN, TCP/IP)Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)Basic scripting (PowerShell, Bash) is a plusSoft Skills:Strong problem-solving and multitasking abilitiesExcellent communication skills for non-technical userAbility to work in a fast-paced environmentPreferred Qualifications (Nice to Have)IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)Experience with enterprise security tools (firewall, antivirus, endpoint protection)Previous experience in a customer-facing IT support role.

Created: 2025-02-22