Account Director, Client Services

Skí¶na is seeking a Account Director with a kick-ass track record. As such, you're not easily stressed. You've been in this business long enough to not let deadlines, clients or unforeseen changes rattle your zen. You multitask with fervent energy. But most importantly, you love partnering with clients and making people on your team the best version of themselves. You earn your clients' trust with your strategic guidance, expertise, and creative problem-solving. Your experience means you have a natural gravitas; you're the person who other people quiet down to hear what they have to say.About Our CultureWe're a small (but mighty) creative agency based in San Francisco with an office in Stockholm. We work with high tech clients, most of them B2B, on a range of creative services including digital marketing, website development, marketing strategy, brand development, event marketing, outdoor advertising, and much more. Our team is tight-knit and we love what we do. We like to do great work but we don't take ourselves too seriously. We focus on collaboration to produce beautiful results, we leave our egos at the door and look for ways to always pitch in.Specifics of the JobClient ManagementClient partner including advising clients and providing strategic guidance, acting as the clients' ultimate go-toUnderstand client's customers, competitors, marketplace and business challenges to proactively pitch creative ideas and strategies to clientsDaily management, operations and growth of various accounts, working closely with creative and development teamsOversight and support on all team member accountsOverseeing and developing creative strategies and ensuring creative product is on brand and on strategyGrowth managementDevelop opportunities for account growth - upsell, cross-sellNegotiating contracts and ensuring account profitabilityNew business participation and supportTeam managementMentor, guide, support and enable account teamResource planning and managementOversee and improve processes and structuresRequirements8+ years agency account service experienceMin 5 years managing teams of peopleB2B experience and high tech experienceHigh level of business acumenExcellence in project managementBA in Business, Marketing or equivalent6 signs That You Are the Right CandidateYou are a creative problem solver-you have an entrepreneurial spirit and you act proactively.You have a doggedly curious spirit.You are fun to work with-and you have great people skills.You love design and using creativity as a tool to help elevate brands and drive business growth.You like working in a small environment with a flat organization where everyone's opinion is respected. In other words, the idea of Team Skona always coming first appeals to you!You embrace discomfort - you think outside the box and are open to new ideas, types of work, and ways of doing things.BenefitsSalary commensurate with experience401(k) plan, paid federal company holidaysFull medical/dental/vision package to fit your needsCompetitive vacation policyAdditional flexible remote daysCommuter benefitsWeekly team lunch and snacks providedSkí¶na is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Skí¶na does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

Created: 2025-02-22