Director of Operations

Touchstone Property Management is a rapidly growing, local property management company specializing in single-family, plex, and multi-family properties. We are seeking a Director of Operations to build, lead, and enhance our property management department while driving operational excellence through the Entrepreneurial Operating System (EOS) model.✅ Primary Function:The Director of Operations will recruit and develop teams, streamline processes, and ensure seamless day-to-day operations. Utilizing the EOS model, they will focus on increasing efficiency, aligning teams, and enhancing satisfaction among owners, vendors, & tenants while contributing to the overall growth of the company. A strong ownership mentality and a commitment to fostering a culture of excellence are essential.🔑Key Responsibilities include:Team Development:• Recruit, develop, and retain a high-performing team committed to our core values.• Foster a positive company culture that encourages excellence and professional growth.• Conduct hiring, onboarding, training, and performance evaluations for direct reports.• Audit staff timecards and performance metrics for accuracy and adherence to incentives.• Address complex employee inquiries and provide strategic solutions.Operations Management:• Oversee daily property management operations, ensuring service efficiency and effectiveness.• Implement best practices in property management, maintenance, and tenant relations.• Monitor and respond to reviews across various platforms to uphold and improve our reputation.• Lead weekly/monthly leadership and departmental meetings, aligning team goals with EOSprinciples.Leadership Competencies:• Attract and develop top talent through strategic recruitment and development initiatives.• Coach team members for improved performance and future growth within the company.• Maintain flexibility and adaptability amidst changing priorities and challenges.• Uphold core values of: Excellence, Unimpeachable Character, Communication, Transparency, Collaboration, Relationships, Sincere Candor & Competitive Greatness📈 Technology and Compliance• Leverage technology solutions for operational excellence, reporting, and communication.• Stay updated on industry trends to implement innovative practices that enhance our service offerings.• Organize and document processes within the Corporate Wiki to promote collaboration and knowledge sharing.• Ensure compliance with all real estate laws and Fair Housing regulations.• Manage evictions and legal challenges with innovative conflict resolution strategies to minimize company liability and maximize resident satisfaction.🧡 Benefits:Taking care of our people is a core part of our culture. We offer a wide range of creative and competitive benefits for our team members including:• 100% Healthcare for the employee (dependents are separate)• 10 day PTO/Sick and 8 paid holidays• Cellphone reimbursement and Vehicle Mileage• 1 paid volunteer day off• 401k match• Costco membershipThe ideal candidate will exhibit detail-oriented problem-solving skills, a commitment to excellence, and alignment with our companys values, including the principles of the EOS model. If you have an ownership mentality, are ready to make a meaningful impact in property management, and contribute to a thriving work environment, we would love to hear from you!

Created: 2025-02-20