Product Specialist

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation's prestigious Future Fifty list and the recipient of two Queen's Awards, Luminance is the world's most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its team of Product ***** this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance's technology within their own environment.The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies - from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.Compensation - $75,000 & a discretionary bonus per quarter.To apply, please send your CV and covering letter torecruitment@ResponsibilitiesWork with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final reviewAct as an expert of Luminance's technology and products, supporting the sales team in converting these prospectsUnderstand the individual use cases, review requirements and needs of each prospect during the Proof of ValueBe a trusted adviser and authority on the product to the prospect during the Proof of ValueProduct Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customersDesign custom workflows and solutions for live casesRequirementsBachelor's or Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)Excellent interpersonal and communication skills, both verbal and writtenArticulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledgeHighly-detail oriented with a problem-solving attitudeAbility to work in an innovative and fast-paced environment whilst delivering to deadlinesOrganised with excellent time management skills with an ability to prioritise effectivelyPrior experience in eDiscovery is desirable but not essential

Created: 2025-02-20