Director of Retail, Thriftique

Director of RetailAre you passionate about sustainable fashion and social justice? Are you looking for a way to combine your retail operations experience with your dedication to creating a better world? If this describes you, we want you to join our team as the Director of Retail at Thriftique!About ThriftiqueThriftique is a popular, mission-focused social enterprise resale shop selling carefully curated, designer-centric inventory. All sales, community outreach, and partnerships support the National Council of Jewish Women Pittsburgh's mission to support increased equity through the empowerment of women. Thriftique directly supports NCJW's work advocating for reproductive justice, preserving democracy, and inclusive and equitable workplaces. In our 8,400 sq foot shop in the heart of Lawrenceville, Thriftique sells high-quality, new and gently used clothing, shoes, handbags, jewelry, accessories, home goods, art, books, and furniture at affordable prices.Job DetailsThe Director of Retail Operations is responsible for the success of Thriftique, both as a profitable social enterprise which supports NCJW's programmatic and advocacy work, and as an inclusive, community-centric local business in the Lawrenceville neighborhood. This position oversees the strategic operations of Thriftique while maintaining an inclusive, respectful, and welcoming environment for customers, volunteers, and staff; and understanding and upholding the mission of NCJW Pittsburgh.This is a full time position.$65k - $70k per year, commensurate with experience. Paid time off. Paid holidays. Employee discount at Thriftique. Health, Dental, & Vision insurance. STD/LTD insurance.Essential DutiesDaily OperationsHire, train, and manage program staffProvide leadership for all staff through guidance and professional development and establish an expectation of excellenceBuild, train, and maintain a roster of volunteersConduct periodic performance check-ins / goal setting meetingsFollow and ensure that all staff are compliant with NCJW PGH organizational policies and proceduresAct as redundancy to staff in so far as it does not infringe on other dutiesBuild, monitor, and report on budget and actuals with the support of ED and Admin DirectorSet and communicate realistic sales goalsCode and submit all receipts in a timely mannerSubmit bi-weekly payroll reports to financial adminPresent regular, detailed reports with metrics connected to sales and programmatic goalsMaintain an adequate inventory of materials and suppliesCommunicate regularly with NCJW regarding resource needs and changes in programmingEnsure the safety and maintenance of retail building and vehicles, including vendor managementMaintain all required licenses and inspectionsManage and report on relevant grant funding with assistance from the Admin Director and Development DirectorPlan and oversee promotions, sales, and eventsStrategicDevelop and evaluate initiatives to increase store revenues and profitability of retail operations for Thriftique, including operational changes and efficiencies, marketing, social media, and PRMeet regularly with appropriate committee/volunteer leadership to review strategic and operational recommendations and set short and long term goalsEvaluate impact areas and collaborate with Senior Director of Community Engagement to develop key growth areas and community partnershipsWork in tandem with Development Director to identify and secure grant opportunities and sponsorship leads for eventsLeadershipAttend all NCJW Pittsburgh staff meetings and trainings as deemed necessary by the Executive DirectorSupport other departments and projects as neededMaintain a physically and emotionally safe cultural environmentPromote a positive attitude in regards to the importance of all NCJW departmentsCollaborate with organizational leadershipBe well versed in high level initiatives of all departmentsQualifications and Work Experience5 years of retail operational and/or retail service management experienceDegree or relevant experience in marketing, resale, non-profit, event planning, and/or retail service operationsExperience with photography, fashion, and/or graphic design a plusProficient with GSuite and Microsoft related applications as well as popular social media platformsAbility to operate Point of Sale systemDesired SkillsEffective communication with staff, volunteers, customers, and NCJW leadershipStrong interpersonal skills and ability to remain calm in unpredictable situationsAbility to manage diverse teamsAbility to delegateFlexible, adaptable, and customer service orientedPhysical RequirementsThe employee is frequently required to stand for a minimum of 4-6 hours; and lift and/or move 50 lbsAbility to stoop, bend, kneel, and crouch on a frequent basisAbility to climb a ladder and balance on an occasional basisNCJW is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, or age.  NCJW is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Sarah Altomari, Administrative Director, 412-546-3425 or saltomari@.To apply, please send your resume to info@ with the subject line "Director of Retail"

Created: 2025-02-20