Apex Technology Support Engineer

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a APEX Technology Support Engineer.The Technology Support Engineer is responsible for the after-sale performance and technical support of all SmartGradeâ„¢ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGradeâ„¢ system, as well as applicable Topconâ„¢ products that work in conjunction with SmartGradeâ„¢ equipped machines. This person must be able to diagnose and resolve issues both on-site and/or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types/brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGradeâ„¢. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGradeâ„¢ and related grade control products.Essential Duties and Responsibilities (not in order of priority):Support construction sites for automated machine control and construction layoutSupport and diagnose SmartGradeâ„¢ and related grade control issues and make appropriate repairsCommunicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer's issues from start to finishConsistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicableCommunicate developing or existing hardware/software concerns related to SmartGradeâ„¢/IGC to appropriate MCF departmentsActively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGradeâ„¢ machinesAssist in training territory managers to conduct SmartGradeâ„¢ demonstrationsComplete & maintain all OEM and government certifications expected or requiredPlan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as requiredMaintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer serviceSeek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate partiesEducation, Skills & Knowledge Required:4 yr Degree is not required, its recommended, in an Engineering/Technology/Marketing discipline or equivalent experience5 years preferred of Topcon Machine Control and Construction experienceExperience with construction layout using GNSS or Robotic Total Stations. Knowledge of site blueprints, grade stakes, and construction workflowsFamiliarity with Topcon, Trimble, and/or Lecia technologiesEnthusiasm for technology and heavy equipmentStrong problem solving and analytical skillsAbility to execute training in small group or one on one settingsWillingness to travel within assigned territory (Up to 75%)Ability to stand or sit for prolonged periods of timeAble to lift to 30lbsBenefits:Paid Time Off"”-80 Hours in the first yearMedical, Dental, Vision, Short and Long-Term Disability Insurance401K with Employer match$50,000 company paid Life Insurance PolicyOngoing TrainingAffirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

Created: 2025-02-20