Business Manager

Job OverviewThe Business Manager is responsible for overseeing the overall performance and operations of our USA Sales Office, ensuring smooth execution of logistics, finance, sales, and marketing strategies. The role involves managing a small team, handling customer relationships, optimizing costs, and driving business growth in North America. This position requires a dynamic professional with experience in business operations, sales, and finance, preferably within the chemical, personal care, or specialty ingredients industry. Key Responsibilities 1. Logistics & Supply Chain Management • Monitor stock levels at the warehouse and ensure timely replenishment. • Raise indents and coordinate material procurement from India. • Confirm material availability, dispatch dates, and timely shipments (including CIP/CIF). • Track shipments and confirm inventory arrival in the USA. • Ensure proper warehouse and sample stock management. • Arrange freight and coordinate deliveries/returns. • Ensure safe disposal of expired or out-of-specification (OOS) materials. • Maintain minimum stock levels and ensure uninterrupted supply to customers. • Ensure that there is no overstocking. 2. Finance & Accounting • Track and manage all USA office expenses, ensuring timely payments. • Monitor market pricing and propose optimal pricing structures. • Assist in transfer pricing negotiations based on warehousing and freight costs.• Verify invoices, transfer pricing, and reconciliation of sales data (including Salesforce). • Oversee cash flow, collections, and financial health of the office. • Ensure timely invoices, credit note issuance, and payroll processing. • Review financial reports (P&L, cash flow, sales performance) and analyze growth. • Ensure compliance with financial audits and accounting regulations. • Monitor employee incentive criteria and ensure fair payouts. • Set and manage travel and marketing budgets. • Achieve the Collection target and ensure that there are no overdue. 3. Sales & Business Development • Achieve the AOP target • Develop and maintain strong relationships with existing and new customers. • Identify new business opportunities and expand the customer base. • Respond to customer inquiries with quotes, documentation, and samples. • Track sales pipeline, follow up on opportunities, and secure purchase orders. • Collaborate with R&D to assist customers with product qualifications. • Ensure timely invoice payments and collection follow-ups. • Obtain sales forecasts from customers to help logistics plan inventory. • Coordinate with customers and internal teams on quality and regulatory issues.4. Marketing & Trade Shows • Generate leads through various marketing strategies. • Research and track competitor pricing and market trends. • Provide industry insights and feedback to R&D for product innovation. • Plan and exhibit at trade shows, ensuring effective customer engagement. • Identify relevant industry publications, magazines, and digital marketing opportunities. • Evaluate the effectiveness of marketing campaigns and optimize strategies. 5. Human Resources (HR) & Office Management • Oversee employee attendance, leave balances, and performance appraisals. • Maintain a candidate pipeline for future hiring needs. • Handle onboarding and offboarding processes, including handovers. • Create and manage email IDs, Teams accounts, and other IT setups for new employees. • Organize employee engagement events and training programs. Qualifications & Experience • Bachelor's or Master's degree in Business, Sales, Finance, or Supply Chain Management (MBA preferred). • 5-10 years of experience in business operations, sales, or logistics in specialty chemicals, personal care, or related industries. • Strong understanding of finance, supply chain, and marketing strategies. • Experience with customer relationship management (salesforce is a plus), invoicing, and pricing strategies. • Familiarity with import/export documentation, warehousing, and regulatory compliance. • Excellent communication, leadership, and problem-solving skills. • Ability to travel for trade shows and client meetings.

Created: 2025-02-20