Operations Coordinator

Duties and ResponsibilitiesThis position requires a focus on quality and efficiency while executing various operational tasks in compliance with office policies and standard operating procedures (SOPs). Responsibilities include, but are not limited to:Order & Load Management: Creating orders, activating shipments, building and assigning loads, booking and bouncing loads, and executing load builder profiles.Scheduling & Tracking: Scheduling appointments, tracking and tracing shipments, and updating or resolving shipment events.Financial & Payment Processing: Invoicing, updating financial records, handling carrier payments (T-cheks), rejecting or canceling orders.Communication & Coordination: Monitoring task boards and assigned email accounts to respond to customer and carrier requests.Documenting events based on SOPs and experience, following escalation procedures when necessary.Ensuring customer and carrier satisfaction by following through on requests or escalating issues as needed.Data Accuracy & Compliance: Validating and ensuring accuracy of load data in company systems according to C.H. Robinson and customer standards.Additional Responsibilities: Performing other duties as assigned based on team or country-specific requirements.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-19