Marketing Specialist

Job Summary: Responsible for supporting the communications governance framework across digital channels. This role promotes the standardization of processes, standards, systems, and data. The focus will be on the Letters channel, which consists of legally required communications that can be sent as email or print to Discover customers. The role supports channel growth through process enablement and evolution.Major Responsibilities:Serve as a backup for the Letters intake process.Execute reviews and consultations for communication owners on new or updated Letter requests, providing guidelines, rules, and best practices to ensure Letters are managed compliantly.Assist with Letters Attribute Management, ensuring the accuracy of attributes for 2,000+ Letters, including tracking key items such as Letter Owner, legally required status, impacted regulations, Letter SLAs, PO Box, etc.Partner with the Commplete team to define the future state for an automated attribute management process.Ensure the accuracy of inserts currently in production for printed Letters.Assist with projects to drive process improvements and enhancements, reducing risk within the channel.Support ongoing initiatives to strengthen the Compliance Management System, ensuring documentation is up-to-date regarding new processes and changes to existing processes.Update control language across the enterprise, ensuring accuracy for 20+ controls.Close communication projects that are completed.Partner with Letter Owners and Letter Liaisons across the enterprise on issue management projects (issue mitigation, remediation, etc.).Actively participate in the Letters Community of Practice meetings and deliverables.Perform general administration work, project support, meeting scheduling, etc.

Created: 2025-02-19