Lead Implementation Consultant

Summary of Duties & Responsibilities The Lead Consultant on the Business Services Team will be responsible for providing team leadership, subject matter expertise, and quality oversight across a range of engagements within the delivery organization. The ideal candidate is a self-starter with excellent organizational skills, strong relationship management skills, and the ability to lead others. This is a player lead role that will provide leadership and support to the consulting team, liaise with client and project stakeholders, and engage directly with clients on a targeted basis. Essential Functions:Team Leadership & SupportOwnership of group processes to support the consulting practice in key focus areas relating to specific types of engagements or products. Identify and promote new service offerings to meet market and growth opportunities Responsible for the productivity and quality of services provided by the team Provide hands on consulting oversight on project initiatives as appropriate to promote, influence, and guide delivery excellence Schedule management for individuals within key focus areas Provide ongoing mentorship, oversight, and SME support to team members Service Planning & DeliveryDiscovery and estimation for specific types of work order and implementation consulting engagements Planning, coordination, and management of specific work order engagements Collaborate with project and client leadership in assessing opportunities, planning execution, managing risks, facilitating feedback, and providing support during both the sales and delivery cycles. Achieve annual utilization target, derived from a subset of billable engagements in key focus areas, as a subject matter expert providing oversight, or as an overflow resource for general project training and support. Personnel Management Lead collaborative goal settings with the Manager and mentor key team members. Continuously monitor team performance and proactively provide feedback Participate in the recruitment process for new hires Identify areas of growth for staff and promote professional development Skills & Competencies Client facing consultative skills Finance and accounting concepts and experience Functional knowledge of Products being delivered to clients Excellent leadership skills Excellent analytical and problem-solving skills Excellent written and verbal communication skills Presentation skills to internal and external parties Arbitration skills between multiple parties Exhibit attention to detail Flexibility and eagerness to help across the organization as priorities shift Performs other related duties as directed Team Support/Leadership- Deep commitment to working in and fostering a highly collaborative, innovative, and high performing teamEvangelize, support, and embody BST's Company Mission, Strategy and Values Foster a culture of ownership and pride for delivering the highest levels of quality and excellence Performs other related duties as directed Education or Prior Work Experience Bachelor's degree in business or technology discipline (Master's degree helpful) 10+ years in technology consulting 5+ years in an implementation or consulting leadership role Previous experience with an ERP or related product company required. Reports to Team Manager Number Supervised 0 Travel Up to 25% Classification Exempt Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Created: 2025-02-19