Senior Benefits Administrator

LHH is seeking a Benefits Administrator for a wonderful consultant firm in Atlanta, GA. You will collaborate with the Benefits Administration and Service Teams to provide exceptional support to employees and HR teams for our Broker Clients. This client-facing role requires daily interaction via email and phone to resolve benefits and HR-related inquiries. You will also support the internal team with billing reconciliation, eligibility maintenance, and benefits administration tasks.Key Responsibilities:Provide Support: Answer employee benefit plan questions clearly and professionally, ensuring a high level of service to both employees and HR teams.Client and Vendor Relations: Work with carriers and vendors to resolve issues and advocate for clients while fostering strong relationships.On-Site Support: Provide on-site assistance as needed for open enrollment, new hire orientations, and benefits fairs.Eligibility Management: Manage eligibility for clients through manual updates and weekly EDI maintenance.Billing Audits: Conduct monthly billing audits (list bill and self-bill) for multiple clients, ensuring accuracy.Data Reporting: Run census data for RFPs and other reporting needs.Open Enrollment Support: Assist with system setup, testing, and post-enrollment clean-up (e.g., census templates and manual eligibility).Communications: Create and update communication materials for open enrollment and other benefit-related initiatives.Client Audits: Complete audits as necessary to ensure the accuracy of client data.What We're Looking For:Benefits Administration Experience: Prior experience in benefits administration within an employer or health insurance broker setting.Client-Centric Communication: Strong interpersonal skills with the ability to speak to employees via phone or in person, providing expert guidance and problem-solving.Organizational Skills: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Professionalism: High level of professionalism, organization, and the ability to prioritize under pressure.Problem-Solving: Creative and proactive approach to addressing client needs and improving processes.Work Ethic: Self-starter with a strong work ethic, dependable and takes responsibility for tasks.Team Collaboration: Positive, energetic team player with the ability to contribute diverse perspectives.Required Qualifications:Education: Bachelor's degree or 3+ years of related experience.System Experience: 3 years of experience with HRIS and Benefits Administration systems, preferably including:ADPEmployee NavigatorUltiProAscentisBeneTracPaylocityTechnical Skills: Proficient in Microsoft Office, especially Excel and PowerPoint.Desired Qualifications:Industry Experience: Previous experience in human resources or the insurance brokerage industry.Critical Thinking: Strong problem-solving skills and attention to detail.Communication: Excellent written and verbal communication skills with the ability to engage clients effectively.

Created: 2025-02-19