Service Engineer

Company DescriptionAddverb is a global robotics company, focused on providing cutting-edge solutions to improve efficiency and accuracy in intralogistics operations. With our in-house manufactured hardware and robust software, warehouse and supply chain solutions. Operating across four verticals in the intralogistics sector, Addverb offers a wide range of products and services to meet diverse needs.Role DescriptionThis is a full-time on-site role as a Service Engineer at Addverb, located in Indianapolis, IN Area. The role involves troubleshooting, field service, communication, technical support, and maintenance & repair tasks related to robotics, AS/RS, picking, and software systems in intralogistics operations.Qualifications and Skills• Bachelor's degree in Engineering or related field• Minimum criteria: 3-5 yrs of professional work experience in installation and commissioning of automation projects.• Currently be based in or near Indianapolis, IN Area (or open to relocate)• Authorized to work in the USA without any Visa Sponsorship• Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.) - preferred.• Experience with Robotics and Automation Systems - preferred• Troubleshooting, Technical Support, and Maintenance & Repairs skills• Excellent interpersonal and teamwork skills• Exposure to Kepware and other OPC server - preferred• Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand• Exceptional interpersonal skills (customer service skills) and communication skills• Strong Professional verbal and written communication skills in English• Strong problem-solving and analytical skills• Attention to detail, reporting and writing skills• Time Management, Responsiveness, and Accessibility.• Working on-site at project/ customer sites• Willingness to travel 65%-75%, could be a bit more during high project seasonsResponsibilities and DutiesProvide scheduled preventive maintenance services to contract customers in assigned areasProvide on-demand corrective, 24/7 emergency, and paid services to customers in assigned areas as requiredAssist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists.Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/requiredPromote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as requiredConduct periodic customer care visits to monitor product performance and customer satisfaction.Maintain accountability/inventory of assigned spare parts (spare kit) and customers' consignment inventories.Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systemsAdvise Customer Care Manager of any problems or opportunities that arise within their area of responsibilityEnsure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely mannerCommunicate and share information with sales personnel and support personnel as it relates to their assigned customer baseYour role will also require you to:Experience working in a mission-critical, on-call environment is desirableAbility and willingness to lift, lower, and carry objects up to 15kg., work from heights, climb ladders, and work in confined spacesA valid driver's license with a decent driving record with a car is preferredBenefits:Fully paid premium PPO/ HMO medical, dental, vision, Life/AD&D/LTD coverages for employee + 401k, Relocation Support, Cellphone and Internet Allowance.

Created: 2025-02-19