Retail Store Manager

Simkhai is seeking a passionate Retail Store Manager with an entrepreneurial spirit to lead the team at our store in Beverly Hills.ResponsibilitiesClient Experience: Lead Stylists and other team members to consistently deliver an exceptional & luxurious in-store experience.Client Development: Foster a Clienteling Mindset, driving business through appointment selling and developing a culture of loyal repeat clients and transformative service.Communication: Develop effective relationships with store staff, other store locations staff and HQ. Lead by example with professionalism towards everyone. Ensure proper communication flow to HQ to mitigate any potential communication issues.Team Development: Take ownership of hiring top talent and ongoing training/development/guidance of the team to deliver expectations within a Flagship Store setting. Ensure all staff is trained on all operational and store processes. Provides regular touch bases with the team to ensure they have clear expectations and goals.Local Partnerships: Collaborate with the HQ team to strategically plan events for the store. Be the community ambassador for your respective market, build relationships with community partners and friends of the brand, and plan seasonal partnerships or events.Merchandising: Maintain a clean and organized presentation of the sales floor and stockroom. Support visual merchandising standards and seasonal directives. Partner with Planning and Merch teams to ensure on-hand assortment is conducive to the needs of your storeOperations: Responsible for overseeing all store operations including Inclusive of back of house, POS processing, RTV's, checking in inventory, supplies process, inventory management / quarterly inventory reporting, daily recap emails, connecting with ECommerce on order management, cleaners contacts & information, alarm system, key protocols, and keeping the store tidy with go back processBusiness Acumen: analyze KPI reporting to understand business results and create strategies to drive performance goals & objectives by meeting or exceeding the targetsStore Schedule: Manage store schedule to be most effective for the business and team needs.RequirementsMust have a minimum 10 years of previous retail management experienceMust demonstrate transformational customer serviceMust have demonstrated excellent coaching & selling skillsMust have demonstrated strong interpersonal communication skillsMust have demonstrated strong business acumenMust have demonstrated ability to run and analyze data, sales reports and KPIsMust have demonstrated ability to problem solve quickly and compassionatelyMust be passionate about the brand and willingness to be the leading representativeMust have proven client book and have the willingness to clientele personally to achieve sales targetsMust have High School Diploma or equivalent requiredMust have demonstrated proficiency of Microsoft Office, Google Suite and Shopify and/or Vendor POSMust have demonstrated experience in Shipping/Receiving workflowsBenefitsWe offer a competitive benefits package including medical, dental, vision, FSA, 401(k) and PTO. Additionally, we offer a generous clothing allowance and 50% employee discount off retail.About UsSIMKHAI designs for the elevated everyday with innovative techniques and timeless craftsmanship.Founded in 2010 by designer Jonathan Simkhai, the studio takes inspiration from architects and sculptors alike, blending progressive construction techniques with intimate hand-detailing to create truly special garments and lifestyle design.A 2015 winner of the prestigious CFDA/ Vogue Fashion Fund, the studio has earned recognition for its original silhouettes, quality constructions, and timeless elegance.SIMKHAI continues to nurture an inspired creative community around the brand's home in Los Angeles, sharing their designs and stories with women around the world who live artful, unapologetic lives.

Created: 2025-02-19