Collector/Account Manager

Job Title: Account Manager/CollectorJob Overview:We are seeking a detail-oriented and motivated individual to join our team as an Account Manager/Collector. This role involves managing overdue accounts, communicating with clients professionally, and negotiating repayment plans to achieve resolution while maintaining a positive customer experience.Key Responsibilities:Engage with customers through inbound and outbound calls to discuss outstanding balances.Conduct research and skip tracing to locate individuals with overdue accounts.Work collaboratively to negotiate effective repayment solutions in line with company policies.Maintain professionalism and provide respectful, solution-focused customer service.Accurately update account information and document all interactions.Ensure compliance with confidentiality and regulatory guidelines.Qualifications:Previous experience in collections, customer service, sales, or a call center environment is preferred but not required.Proficiency in Microsoft Office applications.High School Diploma or equivalent required.Strong communication, negotiation, and problem-solving skills.Self-motivated, organized, and able to work in a fast-paced setting.Ability to handle difficult conversations with confidence and professionalism.Must pass a background check and drug screening.Position Details:Compensation: Competitive hourly wage with performance-based incentives.Work Schedule: Monday to Friday, no weekends.Location: Fully onsite during training; potential for a hybrid schedule after 90 days based on performance.Employment Type: Contract-to-hire opportunity.Pay: $19-23 per hour, DOETraining & Development:Comprehensive onboarding program covering compliance, regulations, and system training.Structured learning on collection strategies and best practices.Ongoing support and mentorship to ensure success in the role.Benefits for Contract Employees:Healthcare and insurance options.Paid time off and access to retirement plans.Additional benefits available based on eligibility.Benefits Upon Full-Time Hire:Comprehensive health coverage, including medical, dental, and visioAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-19