Field Services Engineer

About the CompanyThe Komax Group is the world market leader in automated wire processing. In addition to production systems, quality assurance, test equipment and networking solutions come from a single source.Pay range and compensation packageCompensation: $25 - 40/hour, based on industry experience, plus bonus opportunity..Responsibilities Provide accurate and timely phone support.Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer siteplete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.Maintain customer and unit history on CRM databasput of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.Maintain a neat and organized environment at a desk, in-house work areas, and at customer sitemunicate and coordinate with other departments or personnel when the use of their equipment is needed.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.Perform at a high level on the Komax objectives program.Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.Relocation is not provided.Qualifications Certificate in electronics or related experienceMinimum of 3 years experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipmentRequired Skills Bilingual (Spanish), preferredMS-OfficeGeneral personal computer knowledge, ERP experienceMust be able to read and comprehend electrical schematics and drawingsGood oral and written communication skillsStrong mechanical aptitudeApplicants must be legally authorized to work in the United StatesDemonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and completeGood manual dexterityValid driver's license with a good driving recordAbility to lift up to 50 poundsProlonged standing, sitting, stooping, bendingFrequent travel - 50 - 75% (Most travel consists of overnight stays)Valid PassportPreferred Skills Customer service experience preferredEqual Opportunity Statement Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.BenefitsOur positions come with a benefits package that includes:Blue Cross Blue Shield PPO medical, dental &vision:Our total compensation package includes:401k plan with a 4% company match when you contribute 5%Annual performance-basedbonusesAnnual performance-based merit increasesCompetitive base, bonus opportunity11 paid holidays3 weeks' paid time off (PTO) years1 to 34 weeks' PTO years3 and 45-weeks' PTO 5+ yearsCompany paid Life, AD&D, STDand LTDTravel points for airlines, hotels, and expenses are retained by the employee for personal use. Join our family-oriented company and explore the world with us!

Created: 2025-02-19