Unibasic / Unidata Support Lead

Job DescriptionJob ***** Fulltime***** Alpharetta, Georgia, United States (Onsite)***** 6+yearsTechnical/Functional SkillsMUST HAVE SKILLS Required Skills & **Strong expertise in Unibasic programming and Unidata (Rocket U2) MultiValue databases.Experience with Pick MultiValue environments, including file structures, subroutines, and dictionaries.Proven ability to lead a technical support team and manage support escalations.Strong troubleshooting and debugging skills, with experience in performance tuning and system monitoring.Knowledge of Unix/Linux environments, including scripting for automation and job scheduling.Familiarity with web service integrations (REST/SOAP) within Unidata.Understanding of ITIL processes for incident, problem, and change management.Excellent communication and stakeholder management skills.Preferred *Experience working in ERP systems that use Unidata/Unibasic.Exposure to modern scripting languages (Python, JavaScript, shell scripting).Knowledge of cloud-based MultiValue database environments.Experience in database migrations, upgrades, and performance tuning.Roles & ResponsibilitiesJob *We are looking for an experienced Unibasic/Unidata Support Lead to oversee the maintenance, troubleshooting, and support of applications built on Unibasic and Unidata (Rocket U2). The ideal candidate will lead a support team, ensure system stability, and work closely with development teams and business stakeholders to resolve issues efficiently. This role requires strong problem-solving skills, leadership capabilities, and deep technical expertise in Unidata and MultiValue database environments.Key **Lead and manage the Unibasic/Unidata application support team, ensuring timely resolution of issues.Provide Level 2 and Level 3 support for Unidata-based applications, troubleshooting performance and system issues.Monitor system health, identify recurring issues, and implement proactive solutions to enhance stability.Work closely with developers, business analysts, and end-users to analyze and resolve technical problems.Oversee incident management, root cause analysis, and preventive maintenance for Unibasic/Unidata applications.Develop and maintain support documentation, knowledge base articles, and technical guides.Lead system upgrades, patches, and enhancements to improve application performance and security.Ensure compliance with IT policies, security standards, and best practices.Train and mentor junior support team members to enhance their technical skills and troubleshooting capabilities.Collaborate with vendors and third-party service providers for application support and issue resolution.#LI-KR1Salary Range-$120,000-$130,000 a year

Created: 2025-02-19