Senior Customer Quality Manager

The Senior Customer Quality Manager will be the champion of quality in promoting customers' perception of our clients products.You must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.Lead, coach and manage quality engineering team.Directly interface with customers on quality matersCollaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.Define and implement product quality operational and systemic improvements.Provide product change notifications to customers.*****B.S. in Electrical Engineering or an equivalent technical discipline.10+ years of experience in customer quality engineering involving integrated circuits.Expert in 8D problem resolution process.Direct customer facing experience in quality manager role.Must have problem solving skills on semiconductor products and manufacturing processes.Must have excellent technical writing in organized and concise manner based on facts and data.Must be available to travel to customer sites worldwide will be as required.Able to also carry out verbal and written technical communications in Mandarin.Our salary ranges are determined by role, level, qualifications and work location.

Created: 2025-02-19