Quality Service Engineer

Summary (Position Description):The Quality / Service Engineer will provide quality assurance for the production team to ensure that the best possible machine is leaving our factory. They will also interface with our customers to assist in commissioning, optimization, training, and troubleshooting as required. This position will help manage the fleet of active equipment and help minimize outages and downtime. The successful candidate will develop a strong technical knowledge of the ORC system, subsystems, and all components, as well the applications for the units.Reports To: Service ManagerStatus: Full time, Salary ExemptPerforming Factory Acceptance Testing (FAT) on all product variantsDeveloping quality-related "punch lists" for the production teamAssisting with troubleshooting and fixing units as they come through the production processDeveloping red line "as built" drawings when necessary for production variationsAssisting in project management and product development when sales fall outside the scope of our standard product offeringHelping to maintain global tracking of the operating fleetHelping customers with startup and troubleshooting of our units, including root cause analysis as requiredAssisting with the development and maintenance of product documentation.Who We Are:ElectraTherm Inc. is a BITZER Group Company focused on the engineering and manufacturing of specialized waste heat to power organic Rankine cycle (ORC) equipment. We are a small dynamic company that has developed a new and innovative product line of Power+ Generators utilizing waste heat to provide direct distributed electrical power solutions. ElectraTherm Inc. is located in Flowery Branch GA. For more information, visit the company's website at .Competencies (Knowledge, Skills & Abilities):Strong Microsoft Office skillsMechanically inclinedExcellent communication skillsTechnical writing skillsStrong computational ability (design calculations)Ability to work well as part of multiple teamsSelf-starter that can work with minimal oversightRequirements:Relevant Engineering degree with 2-5 years of work experience in engineering or customer serviceExperience with technical drawing and IEC electrical schematicsAbility to use hand tools to perform electrical and mechanical work in electrical panels and on equipment as requiredHighly organized and motivatedMust enjoy speaking to and working with customersSelf-motivated and proactive with excellent communication skillsFluency in Microsoft office suite requiredStrong Microsoft Excel skills a mustWillingness to travel internationally as necessaryWork Environment:Office / Desk (typical office environment)Test Cell - Factor acceptance testing and development validations (indoor & outdoor industrial environment)Production floor - assisting production team / building prototypes (typical fabrication shop environment)Field work - commissioning assistance / troubleshooting (varies by site, equipment can be installed indoor, outdoor, agricultural, industrial plants, oil and gas, and municipal installations)Work hours - our global fleet requires support in time zones other than our HQ. Since we must support equipment and customers during the day around the world, this role will occasionally work outside of our standard work hours of 8-5 here in the US.Physical Demands:The employee frequently is required to stand, walk; bend; stoop; use hands; and reach with hands and arms. This position is very active and may require kneeling, crouching, crawling, and climbing. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to lift up to 50 pounds on occasion and 30 or more pounds on a regular basis.Employee Benefits:Medical Insurance (heavily subsidized by the Company)Dental InsuranceCompany paid Vision Insurance, $50,000 life insurance and Short and Long-Term Disability2 Weeks Paid Vacation and 5 Paid Personal DaysEducation Reimbursement (must be approved by manager)401(k) Plan where it matches dollar-for-dollar up to 4% of compensation; 100% vested immediately.Company Long Term Incentive Plan based on the profitability of the Company; 100% vested after 6 years on a graded scaleOther InformationPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees are required to follow any job-related instructions and to perform job-related duties requested by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This Job Description does not imply an employment contract. ElectraTherm is an at-will employer.ElectraTherm is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Created: 2025-02-19