Marketing Operations Coordinator

Marketing Operations CoordinatorFull-TimeNorwalk, CTOVERVIEWAre you a passionate problem solver who loves e-commerce data systems looking for new challenges in the direct-to-consumer industry? Were seeking a quick learner with natural curiosity and enthusiasm for identifying data issues and implementing fixes to join our team. As a Marketing Operations Coordinator, you'll be responsible for managing the set-up, testing and execution of online marketing offers.This critical role coordinates the data entry, flow of information and quality assurance to create, test, troubleshoot and launch marketing campaigns and programs through interaction with various systems and departments to ensure they are functionally sound and offer a positive experience to our customers. This position reports to the Director of Strategic Projects and Business Process and provides direction and support to team members based in Chennai, India.PRIMARY RESPONSIBILITIESUse various internal systems to set up recruitment and retention marketing campaigns and add-on promotionsCreate test plans and execute thorough testing of offers on landing pages, branded websites, emails, and internal customer service system to confirm functionality, accurate data and optimal user experienceExcel at understanding systems and dataflows to troubleshoot issues that arise, oversee data fixes and recommend alternative setups to avoid reoccurrenceConsistently meet all task and project deadlines, marketing timelines and operational schedules for assignments and assist with overseeing the team workloadCoordinate with Marketing on proposed new business programs to identify technical requirements and system capabilities to ensure they are operationally feasibleProvide input to the company's ongoing Business Process Improvement initiativesEDUCATIONBachelor's degree (preferred)3+ years' experience in a digital marketing or e-commerce environmentHands-on experience with and understanding of ERP and CRM systemsStrong knowledge of MS Office suite, particularly ExcelExperience with project management tools like JIRA, Asana, Monday, WorkZone, Adobe Workfront, MS Project (a plus)QUALITIESTechnically-oriented analyst, exceptional troubleshooter and problem-solverExcellent verbal and written communicator and cross-team liaisonSelf-motivated, inquisitive, results-driven, energeticKeen attention to detail with highest quality standardsSkilled multi-tasker adept at juggling and reprioritizing multiple assignments simultaneouslyHands-on project owner who can proactively manage timelines to guide all assignments to fruition despite challenging deadlines and changing requirementsExcels in a fast-paced, entrepreneurial, growing environmentPHYSICAL/WORK REQUIREMENTSAbility to sit at a desk and work on a computer for extended periodsProficiency in using standard office equipment, including computers, keyboards, and telephonesComfortable with prolonged periods of concentration and mental focusOUR COMPANYAs of 2023, our company is a Great Place to Work Certified company. Receiving this certification represents that as an employer, we create an outstanding employee experience. We collected our employees' feedback by conducting an anonymous survey. This certification is globally recognized and research-backed verification of great employee experience.BENEFITSFull time employees receive a competitive benefit package including:Medical, Dental and Vision benefitsCompany paid Short-and Long-term Disability and Employee Life Insurance401(K) contribution plan options with employer matchFlexible VacationEmployee wine discountCompany paid WSET certification

Created: 2025-02-19