Store Manager

Who we are:Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York.Job DescriptionThe Store Manager will act as a Brand Ambassador and provide inspirational and motivational leadership to inspire confidence in their team and clients. They are accountable for leading their store team to provide the highest level of customer experience, and ensuring compliance to all operational policies and procedureThey are accountable for building the store client base, and will play a key role in developing and delivering the retail strategy with a focus on commercial performance, operations and customer experience.People and LeadershipProvide clear direction to the team and foster a culture of teamwork and collaboration.Hold regular team and individual meetings to support, coach and nurture talent.Recruit and retain talent to ensure store is adequately staffed.Set targets and objectives in line with business goals, and regularly review progress.Lead the team to deliver exceptional levels of customer experience and achieve commercial objectives.Work closely with Senior Managers and Directors in the wider business.Commercial and OperationsRegularly review and analyse business performance and develop growth strategies to exceeed commercial objectivesProvide regular feedback on product performance to ensure the store maintains optimum stock levels of best selling styles.Control operating costs in line with budgets, take action and make recommendations to maximise profitability.Compile and present commercial and operational reports to Senior Managers.Ensure the correct implementation of all operational procedures and policies, including local health and safety regulations, and ensure the team and store is compliant.Execute VM guidelines and maintain store standards in line with brand guidelines.Maintain back of house standards and guidelines to optimise business efficiency.Customer ExperienceAct as an Ambassador for the brand to create and cultivate a culture of trust and community through building long term relationships with new and existing clients.Ensure the brand service ceremony is fully implemented in all client interactions.Support the execution and implementation of retail events and activities.Identify and recommend innovative opportunities to elevate the customer experience.Take full ownership of customers feedback with responsibility of managing the process from start to end.Key Knowledge and Experience Strong leadership, communication and influencing skillsExperience working in a fast paced retail environment Comfortable working in an omni-channel business and using a variety of digital systems and tools Able to solve problems and provide tactical and strategic solution. Project management experience and able to prioritise and manage multiple task. Excellent written and verbal communicationThe CandidateA hands on leader who leads from the front and by example.Has a high attention to detail and is meticulous in executing objectives. A strong passion and love for all things fashion and is up to date with current market trends. Agile in ways of working and is able to adapt to meet the needs of the business. Customer-focused at all times with the ability to deal with a variety of customers and service situations.

Created: 2025-02-19