Operations Manager

The Operations Manager is a key leadership role overseeing day-to-day operations as well as driving growth and expansion of the Rochester territory. This position requires a strategic thinker with a strong background in business management and development. The ideal candidate will be adept at building and maintaining service delivery standards, negotiating contracts, and identifying new market opportunities.Responsibilities:Provide leadership to office staff including caregivers, administrative personnel, and other employees. Create a positive and supportive work environment that fosters teamwork and professional growth.Ensure the office is compliant with all relevant healthcare regulations, policies and procedures and implement strategies to train both in-house and community-based staff as applicable.Monitor service delivery and ensure the office meets established performance goals.Address any concerns or complaints from clients and their families promptly and effectively.Develop marketing strategies to promote the agencys services and expand its client base. This may involve building relationships with referral sources, networking, and developing partnerships in the community.Collaborate with marketing, sales, and product development teams to align strategies and maximize market presence.Utilize Customer Relationship Management (CRM) software, including Salesforce, to track leads, manage customer interactions, and analyze data for informed decision-making.Prepare reports on business development activities and present findings to senior management.Qualifications:A bachelors degree in healthcare management, marketing, business management, or other related field. Master's degree preferred.A minimum of 2.5 years in a management level position overseeing cross-functional teams.Proven experience in business development or a related field, with a strong track record of achieving sales targets.Exceptional negotiation skills with a focus on building long-term partnerships.Excellent communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.Demonstrated ability to handle employee relations matters, including conflict resolution and maintaining a positive work environment.Strong organizational and time management skills to manage various functions and meeting deadlines.Strong experience in the healthcare field; home and/or community-based services strongly desired.Ability to think strategicallyExceptional interpersonal and communication skills.Equal Employment Opportunity (EEO) StatementAlways Compassionate Health is an equal opportunity employer. We are committed to providing a workplace free from discrimination, harassment, and retaliation. We encourage applicants of all backgrounds to apply, including but not limited to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.Always Compassionate Health is committed to diversity, equity, and inclusion. We believe that our workplace should reflect the diversity of the communities we serve and that all employees have the right to be treated with dignity and respect.

Created: 2025-02-18