NGS Account Manager (DNA Sequencing Industry) - ...

Job Title: NGS Account Manager (DNA Sequencing Industry)** Cambridge, Massachusetts, United States OnsitePay ** $80,000 to $100,000 pay (no bonus)Job ScopeTechnical Account Manager provides high-level technical support to customers, serving as the primary technical force for supporting sales activities. Technical Account Manager takes full responsibility of the daily operation of both pre-sales and post-sales customer service functions to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project design, project management, and proactive account management.RIMARY RESPONSIBILITIES ：Provide primary business, technical, and service/product advice to customers, including but not limited to providing effective solutions to customer's project inquiries, generating price quotes, placing orders, etc.Provide timely services to customers' inquiry on logistics, production progress, etc.Analyze customers' needs, resolve customers troubleshooting and complaints and advise additional service/product solutions when necessaryIdentify potential concerns from customers and make recommendations based on the identified current and future needsCoordinate in-depth technical discussion with production teams when necessaryConduct data analysis on business performance of the responsible territoryOther tasks assigned by the managerEDUCATION AND EXPERIENCE：● A MS degree in a relevant life science discipline, such as molecular biology and cell biology● NGS Experience Required● Exceptional verbal and written communication and presentation skills● Customer-centered with proactive attitude● Excellent analytical skills & problem-solving skills● Strong organization skills with great attention to detail● Enjoy working in a fast-paced and team-oriented environmentWORKING RELATIONSHIPS● Report **** VP of US Sales● Works ***** you will be working with Sales team and business stakeholders such as Production Team and Logistics Team

Created: 2025-02-17