E-Commerce Shopify Manager

About Us:Rhino USA is a leading global e-commerce company specializing in Powersport Accessories for towing, hauling, over-landing, and all outdoor adventures. We are dedicated to providing our customers with high-quality products through efficient supply chain management, strategic planning, and premium customer experience. As we continue to expand our operations worldwide, we are seeking a skilled Customer Experience Lead to join our team.OverviewRhino USA is seeking a driven and customer-focused E-Commerce Shopify Manager to join our team at the Woodstock Georgia or Austin, Texas office. In this role, you will oversee the end-to-end operations of Rhino USA's Shopify store, driving its performance and aligning it with our company-wide goals. You'll collaborate with marketing, creative, and product teams to implement impactful campaigns, launch new products, and optimize user experiences for measurable growth. Job Duties and ResponsibilitiesEssential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Define and implement short-term and long-term e-commerce growth strategies.Maintain and update the Shopify store to ensure smooth day-to-day operations and a user-friendly experience.Analyze customer behavior, A/B testing results, and sales data to optimize the user experience.Track key metrics (e.g., CVR, CPC, AOV, website traffic) to identify areas for improvementCollaborate with marketing and sales teams to align the website with promotional campaigns, email marketing, and paid ad strategies.Manage the digital rollout of new products, from homepage updates to creating landing and collection pages.Oversee product uploads, inventory management, and category organization on the site.Troubleshoot technical issues and perform routine site audits to improve usability, conversion rates, and site speed.Ensure brand consistency across all touchpoints, maintaining design and content standardsEnsure international versions of the site are updated and synced to support global launchesKeep up with e-commerce trends and competitive insights to bring innovative solutions to the Rhino USA store.Prepare regular performance reports and communicate findings to leadership teams.To perform the job successfully, an individual should demonstrate the following competencies:Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts on written form.Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts success of team above own interests.Qualifications:Education/Experience: Degree in related field from certified university or equivalent work experience/education.3+ years of experience managing Shopify-based e-commerce stores.Experience with Shopify tools, themes, and apps to maintain and optimize functionality.Strong understanding of website UX/UI best practices, site audits, and conversion optimization.Proficiency in Google Analytics, Shopify reporting tools, and e-commerce data analysis.Ability to interpret KPIs and provide actionable insights for growth.Ability to manage multiple projects, campaigns, and priorities simultaneously.Strong attention to detail and organizational skills.Experience working with marketing, product, and creative teams to align online strategies.Proactive in identifying opportunities to improve customer experiences.Knowledge of the latest trends in e-commerce, tools, and consumer behavior.Passion or interest in powersports and/or outdoor supply industry.Entrepreneurial spirit a plus.Why Join Us:Joining Rhino USA means being part of a dynamic and innovative team that is shaping the future of e-commerce and the Adventure Gear industry. We offer competitive compensation, opportunities for career growth, and a collaborative work environment where your ideas and contributions are valued. If you are passionate about Shopify and e-commerce and thrive in a fast-paced, global environment, wed love to hear from you.

Created: 2025-02-17