Landscape Account Manager

The Landscape Commercial Account Manager oversees a portfolio of customers such as office, industrial, apartment, HOA and assisted living facilities. Serving as the customer's primary point of contact, the Account Manager is responsible for overall client satisfaction, management and renewal of the maintenance and snow contract, oversight and development of teams performing tasks and selling enhancement work on contract maintenance jobs. The Account Manager will communicate with the customer consistently to keep them informed of scheduled visits, tasks and observations.Daily Experience/**I ** I clearly communicate with our team and clients, so we understand what we aredoing and when we are doing it.I Pay Attention to ***** I focus on the little things that make all the difference and a positiveimpression.I am Prepared and ***** I prepare for tomorrow today because preparation determinesoutcome and organization increases efficiencyEssential *****1.Develop strong client relations with exemplary levels of customer service and communicationresulting in a high level of client satisfaction and retention.2. Provides horticultural expertise to identify, estimate, sell and manage enhancement projectsincluding but not limited to plantings, color displays, irrigation, tree and shrub care and designconcepts.3. Supervise and schedule multiple landscape and snow field teams and resources; providedirections and goals to be achieved; and ensure efficiency in field operations at high job qualityand standards.4. Responsible for renewing managed portfolio of maintenance and snow agreements.5. Learn and become proficient with Aspire Software that which we use for estimating,scheduling, purchasing, etc.6. Develop a clear understanding of the hourly and cost budgets for each of your jobs. Monitorby reviewing job costs regularly and acting as needed. Communicate job cost information withTeam Leaders on a regular basis to control hours and costs.7. Promote employee engagement, with hands on training and support in areas of field safety,asset management, customer service, efficiency, proper maintenance techniques andequipment operation.8. Contribute to our company by sharing ideas, strategies, and challenges.9. Help maintain fleet and equipment that reflect our image and provide a safe operatingenvironment for our employees.10. Assist in the sales process for new landscape and snow services contracts by identifying andestimating opportunities.

Created: 2025-02-16