Enterprise Account Manager

Job SummaryThe Enterprise Account Manager is the face of Atelier for our largest customers and are the commercial drivers for Atelier, tasked with growing the existing customer revenue. The Enterprise Account Manager understands the customer needs and drives for results to bring products to market by driving cross-functional delivery with Ateliers Supply Chain and Design teams. The Enterprise Account Manager challenges the status quo of traditional manufacturing speed without compromise to quality while using an empathy-led approach to problem solving.Key ResponsibilitiesYou are primarily responsible for driving new PO value through customer orders (both new products to market and re-orders) as well as growing customer value through new product innovation.You will do this through:Day-to-day customer management and communication with exceptional customer experience at the heart of everything you doServe as the primary point of contact for all project stakeholders, providing proactive regular updates on progress, issues and solutions to meet product delivery deadlinesFacilitating customer growth through introducing new product concepts and lowering the barriers to create new productsForecasting, forward planning to meet demand and efficiently timing product re-ordersCommercial category and profitability analysis including  costing and pricing Trend analysis and providing strategic product recommendations to customersAbout YouYou're all the expected things (diligent, polite, communicative etc). You are insightful, smart and are up-to-date with cultural trends. You are hungry, curious and respect the importance of your job (after all you're helping brands create, develop and deliver the most important part of their business). You live and breathe product innovation, on-time delivery and most importantly you are always looking for ways to create value and goodness for the people around you. While Beauty industry experience is not a requirement, an interest and curiosity in the industry is a strong preference.You will demonstrate the below skills:Clear written and verbal communication skills including complex global stakeholder managementAbility to research and distil information into clear messagingStrong cross-functional influencing skills to deliver positive outcomes for the customer and the businessExceptional organisational skillsTrend analysisAbility to set and keep deadlines, maintaining customer expectations around those deadlinesCommercial acumen including creation of business cases, sales and margin analysisExperience in being managed to commercial metrics (eg, revenue targets)About AtelierWe are Atelier. Founded in 2016 in Sydney, Australia, our mission is to reinvent the way products are made for the world's best brands. We ideate, design, develop and manufacture beauty and wellness products from true innovation to in-market at the speed of culture.

Created: 2025-02-16