Account Manager

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.The Account Manager is responsible for overseeing the management of customers and serving as the primary point of contact for their diverse needs. This role is tasked with delivering exceptional service and communication and fostering strong relationships with both internal partners and external clients to ensure mutual success. Proactively engaging with external customers, the Account Manager aims to expand ODW's presence with each client, driving growth and solidifying the companys position in the market. Manage small to mid-sized customer accountsCompare revenue/profit for forecastingProvide pricing to customers for all modes of transportationDevelop an extensive knowledge of all ODW Transportation Management service offeringsOffer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentationsOversee any after-hours customer issues or urgent requests, both internal and externalPrepare and present monthly budget reports and communicate with team leader on sales, profit, number of orders, and changes in customer communicationCreate and maintain customer profiles for each managed accountAssist with customer onboardingIdentify potential risk and develop mitigation strategies in accordance with company policiesCollaborate with leadership to develop and implement safeguards to protect company assets and improve profitabilityAll other duties as assignedMinimum QualificationsThese may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.Education & ExperienceBachelor's degree or equivalent education/work experience preferred1+ year(s) of account management experience preferredProficiency in Microsoft Office tools preferredCapabilitiesStrong communication and customer service skillsAbility to excel in a team-oriented environmentTime management and ability to manage multiple assignments simultaneously Strong attention to detailPhysical & Mental Requirements While performing the duties of this job, the employee requires the ability to:Hear, read and comprehend, write, and communicateContinuously sit, type, and perform repetitive wrist motionOccasionally stand, walk, bend, squat/kneel, twist/turn or reachFocus (with or without corrective lenses) to see close and distant, along with depth perception capabilitiesThe physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Our ValuesPillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.Respect| Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.Trust| Earned over time.We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.Team| Accomplish more together.We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.Opportunity | Realize your potential.We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.Equal Opportunity Employer ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

Created: 2025-02-15