Retail General Manager

All candidates will need to undergo a background check in order to obtain proper state issued licensingTitle: General Manager "GM"Industry: Adult-Use Cannabis (MA)Salary: $70,000/annualLocation: Tewksbury, MASchedule: TBD - must be able to work days, nights, weekends, and all federal holidays outside of Thanksgiving and Christmas DaysImportant Notice: This is not a remote or hybrid position and requires 100% on siteStatus: Full-timePay Type: SalariedPay Status: ExemptJobQualifications:At least 5 years of proven Retail/Hospitality Management experiencePrevious cannabis industry experience (Dutchie/Metrc) is strongly preferredRetail inventory management is a huge plusStrong leadership skills with experience in employee training, performance management, and building high-performing teamsCore Job Responsibilities:Maintain and exceed all sales related goalsParticipate in weekly organizational meetings with executive team to ensure goal and success alignmentOversee all aspects of running the retail dispensary business unitCoordinate with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross reference, internal product delivery and product development initiatives based on customer input and feedbackLead initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the marketProvide superior customer service for vendors and guestsOrganize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflictsOversee product returns, coordinating with the Inventory Manager to ensure quality control and product integrity are maintainedResponsible for establishing and maintaining a comprehensive training program for all retail roles. Responsible for managing all personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has establishedResponsible for conducting reoccurring leadership meetings to improve processes and communication. Lead the Assistant General Manager, Security Manager, Inventory Manager, and Team Leads, ensuring clear communication and effective supervision of all retail personnel. Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environmentEnsure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updatesManage leadership team consisting of AGM and Dispensary Team Leads, ensuring that there is adequate supervision and leadership coverage for each shiftInterview, hire, and onboard new personnel, ensuring all staff are equipped to meet operational needs. Work closely with the Inventory Manager and Purchasing Agent to handle the ordering and receiving of all inventories, ensuring the facility adheres to state regulations for cannabis operationsCommunicate daily with Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems. Key member of the specials team, tasked with determining promotional offers and ensuring proper First In, First Out (FIFO) processes for all cannabis products to maintain product freshness and quality. Provide sales data for all promotions to build upon successes and failures for future promotion opportunities. Manage the Dutchie eCommerce platform, updating the Specials Menu Page and notifying staff and customers of new product dropsAdditional duties as assigned

Created: 2025-02-14