Technical Account Manager

Position Summary: We are seeking a motivated and customer-focused Technical Account Manager to join our team. The ideal candidate will be responsible for driving sales of our iPSC-derived cells and research products by managing and nurturing relationships with key clients, providing support, and ensuring customer satisfaction. This role requires a strong technical background and excellent communication skills to effectively bridge the gap between our products and our customers' needs. This position is an office-based role in Beachwood, Ohio with travel.Key Responsibilities:·        Responsible for driving market penetration and revenue growth for Trailhead's research product lines to achieve sales targets.·        Develop and maintain an active opportunity funnel by independently managing the full sales cycle from lead generation through qualification and close.·        Utilize CRM to document customer interactions and develop and maintain a sales forecast for assigned territory and market segments; provide regular reports on progress.·        Travel and represent Trailhead at conferences, trade shows, and customer visits.·        Serve as the primary point of contact for accounts, providing necessary follow-up, expert guidance and support virtually and in-person.·        Build and maintain strong customer relationships to understand their needs, ensure their success with our products and promote the Trailhead brand within the market.·        Collaborate with internal teams, including Applications and Product Management to address customer issues and improve product offerings.·        Coordinate and lead technical calls, training sessions and presentations for customers.·        Monitor and analyze customer feedback to identify opportunities for product improvements and innovation; provide VOC to Commercial team and other departments as needed.·        Assist in the development of marketing, sales and technical content to support customer needs.·        Develop a deep technical understanding of Trailhead products and applications; stay current with scientific literature and industry trends to provide insights to customers and identify new market opportunities.·        Manage and prioritize multiple customer accounts and projects simultaneously.·        Other Duties: Perform other duties as assigned in support of the company's goals and objectives.Qualifications:·        Proactive and energetic individual with strong desire to drive business growth.·        Advanced degree in Life Sciences or a related field.·        Preferred: 3+ years of relevant experience in a commercial, scientific or technical role within the biotechnology or life sciences industry.·        Strong technical knowledge and hands-on experience with iPSCs, iPSC-derived cells and related products.·        Excellent communication and interpersonal skills.·        Ability to build and maintain strong relationships with customers.·        Flexible, adaptable and able to work independently as well as part of a team in a fast-paced environment.·        Proficiency in CRM software and other relevant tools preferred.·        Ability to travel to customer sites and industry events (25-40%).

Created: 2025-02-14