Commercial Insurance Customer Service Representative

OverviewWe are seeking a detail-oriented and customer-focused Commercial Lines Customer Service Representative (CSR) to join our dedicated team. The ideal candidate will have a strong background in account handling and AMS 360 software, with particular expertise in Commercial Lines within the insurance industry.ResponsibilitiesServe as the main point of contact for commercial insurance clients, providing exceptional customer service and meeting their insurance needs.Assist with the processing of new insurance policies, endorsements, and renewals, ensuring accuracy and compliance with regulations.Collaborate with insurance agents and underwriters to review coverage options, premium calculations, and policy terms.Manage policy documentation, endorsements, and certificates of insurance requests.Maintain accurate client records and policy data in the AMS 360 system.Stay updated on industry trends, regulations, and coverage options to provide informed support and recommendations to clients.QualificationsProven experience as an Account Assistant or in a similar customer service role within the insurance industry.Proficiency with AMS 360 software preferredExperience in servicing small to midsize accounts in commercial construction preferredStrong understanding of commercial insurance products, policy forms, and coverage options.Excellent communication skills and the ability to build strong relationships with clients, agents, and underwriters.Detail-oriented with exceptional organizational and time management abilities.Commitment to maintaining confidentiality and acting with integrity in all client interactions.

Created: 2025-02-14