Sr. Ecommerce Manager

WHO ARE WE?Iconic British brand ghd, is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world.A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform the lives of women via the power of a good hair day!ROLE OVERVIEWWe are looking for a Sr. Manager, Ecommerce who will be responsible for developing site merchandising, content, and promotional strategies for /us. This role will be based in our Calabasas office, and we offer a hybrid working pattern of 3 days in the office and 2 days remote. This role will own the delivery of revenue and P&L targets and lead cross-collaboration between global and local digital teams. The Sr. Manager, Ecommerce will be a key leader in the organization, driving the DTC growth strategy and website optimization efforts. This role will own the customer journey across all mobile/desktop platforms and will require close partnerships with operations, customer service, planning, marketing, and digital teams to implement a best-in- class customer experience. Key areas of focus include UX/UI design, site merchandising, promotional planning, web analytics, personalization, A/Btesting and all aspects of conversion rate optimization (CRO) on /us. This fast-paced, highly visible role will report directly into the Sr. Director, Digital.JOB ROLE AND RESPONSIBILITIESDrive online revenue growth by optimizing site experiences, increasing conversion rates & average order value (AOV) on /us.Monitor, analyze and report on daily/weekly/monthly business performance, providing insights on areas of opportunities and action plansIn partnership with ghd global team, identify A/B testing and CRO for /us with emphasis on increasing revenue per visit, engagement, and improved customer experience.Test new site functionality and features across /us. Identify, recommend, and oversee implementation of approved, new functionality or solutions to drive conversion.Develop and implement strategic initiatives to positively impact KPI using site analytics (i.e. conversion rate, abandoned cart rate, average order value, units per transaction etc.)Develop best-in-class customer journey across mobile/tablet/desktop platforms.Ensure all site content meets channel goals, customers' expectations and ecommerce best practice.Direct efforts to optimize existing site features including reviews, on-site search, navigation, content pages, and taxonomy.Responsible for monthly product forecasts, managing effective merchandising and product stock levels strategy of core product, best sellers, new product launches, and product promotions.Oversee SEO strategy with KPI targets of organic and direct revenue, traffic, and conversion rates.Partner with marketing and creative team leads to ensure alignment with our brand strategy and assets are localized for the North American consumer.Partner with our ecommerce and digital marketing teams to ensure alignment of calendars, product launches, landing page destinations, and streamlined reporting.SKILLS & QUALIFICATIONSYou thrive at building strong customer relationships and delivering customer-centric solutions. You are committed, conscientious and always lead withintegrity. You recognize the value that different perspectives and cultures bring to an organization. You believe in the value of teamwork. You bring a high level of knowledge and know-how plus creativity and enthusiasm to your work and to everything you do.5+ years previous experience with large or premium ecommerce brand.Bachelors degree; advanced degree a plus.SEO experience and knowledge.Analytical experience: Google Analytics, TableauPrevious hands-on experience of best-in-class ecommerce platforms and CMS systems, such as SalesForce, Hybris, Adobe, Magento, or Ampileince.Affinity with Beauty. Prior beauty category experience is a plus, but not a pre-requisite.WHY JOIN US?We value a diverse and inclusive workplace, and we welcome people of different backgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here are the benefits we offer our team:Medical, Dental and Vision Insurance Premium is covered 100% by ghd North America for employees and 100% for dependentsLife, LTD (Long term disability) and AD&D (Accidental Death & Dismemberment) is covered 100% by GHD North AmericaPersonal days on your birthday and work anniversaryOffice closed Christmas-New YearHybrid Work ModelSummer FridaysWellness/Fitness ReimbursementCell phone ReimbursementGratis and 50% off ghd product discount and 30% off all Wella and OPI productsQuarterly employee activities to foster company valuesWe disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles.NOTICESAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email HR@. This email account will not respond to inquiries regarding the status of a candidate's application.[For CA located postings ONLY]: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

Created: 2025-02-10