Client Engagement Manager

CLIENT ENGAGEMENT MANAGERABOUT THE JOBAt JCMR, we deliver enterprise-level IT expertise, skills, and services to SMB and mid-market organizations. But we're more than just IT services, we are a trusted partner that enables meaningful transformation for our customers while maintaining the highest security standards.  For over 20 years we've maintained a hyper-focus on our clients, building our organization to meet and exceed their needs. As a JCMR Client Engagement Manager you will focus on retaining, supporting and growing the current client base. You will collaborate closely across all teams within the business to address client needs, advocate on their behalf, and drive renewals and growth. The CEM is a trusted advisor for JCMR clients, guiding them from sales handover through onboarding, service optimization, and ongoing engagement and expansion. You will be instrumental in creating long-lasting partnerships and responsible for driving positive business outcomes for our clients.WHY WE HAVE THIS ROLEThe Client Engagement Manager is responsible for the onboarding, implementation, and lifecycle account management for our clients.HOW YOU WILL FIND SUCCESSUnderstand client business drivers and industry challenges Drive stakeholder alignment up to the executive level Collaborate effectively with cross functional teams and senior leadersTransparency, Integrity and Quality are at the forefront of your approach to partneringStrong oral and written communication skills, including executive-level presentations for both internal and external audiencesHOW YOU WILL GROWDevelop domain knowledge of relevant JCMR services, our clients' unique business challenges, and the IT industry in generalBecome the "voice of the client" and our clients' primary advocate at JCMREngage in strategy setting and decision making with internal and external executivesTHINGS YOU WILL DOClient Relationship Management:Serve as the primary point of contact for clients, understanding their business needs, and aligning IT solutions to address those needsProactively address client concerns and ensure high levels of customer satisfactionProject Management:Oversee the end-to-end project lifecycle, ensuring successful delivery of IT services projectsCollaborate with technical teams to define project scope, objectives, and timelinesSales and Business Development:Leverage your extensive IT services experience to identify and pursue new business opportunities within the portfolio you manageBuild and maintain strong relationships with key clients and stakeholdersFinancial Management:Manage project budgets, ensuring projects are delivered within approved financial parametersProvide accurate financial reporting and forecasting to internal stakeholdersWHAT WE ARE LOOKING FOR ON YOUR RESUME3+ years of experience of technical account management experienceMicrosoft 365, Public Cloud, Infrastructure, Networking, IT Security, and/or General MSP experience is preferred Proven track record of client satisfaction, retention, and growth within the IT services industryExperience with building relationships with people at all levelsExcellent communication and negotiation skillsPrior experience with EOS a plusWHAT YOU SHOULD KNOW ABOUT OUR TEAMOur team is in the Charlotte area, and in our offices twice weeklyCompetitive pay with commissions and acceleratorsTraining and Development: 30 minutes every day to focus on personal development (i.e., reading a book, listening to a podcast, developing a new skill)OUR TEAMS FAVORITE PERKS AND BENEFITS24 days of Paid Time Off: 10 PTO, 5 personal days, and 9 Holiday closures 401k program and company contributionMedical Benefits: Healthcare, Vision, Dental, and more Opportunity to work from home three days per week Free team lunch on office days.OTE for this role is expected to be in the $120,000 - $145,000 range JCMR is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActJCMR is committed to the inclusion of all qualified individuals. As part of this commitment, JCMR will ensure that persons with disabilities are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please let your JCMR contact/recruiter know.

Created: 2025-02-09