Account Manager

Summary of Position The Account Manager is responsible for growing and scaling Enterprise Accounts across the organization. They will work to build relationships internal/externally, form strategic partnerships, optimize performance, drive revenue, implements sales strategies, expanding current business, and identify new opportunities. Primary Responsibilities ï‚· Serve as a point of contact for MSP/VMS account(s) centrally managed by our Enterprise Delivery Team. ï‚· Liaison with Nesco internal stakeholders to provide MSP/VMS program support, training, and fulfillment management of distributed MSP/VMS accounts. ï‚· Collaborate with Leadership in support of Nesco MSP/VMS Programs to expand business in multiple markets and increase revenue. ï‚· Build and sustain strong internal and external relationships. ï‚· Build close partnerships with MSP/VMS Clients and strive to become a strategic partner with each account. ï‚· Properly assign and distribute job new orders received from MSP/VMS clients to supporting branches in real-time. ï‚· Bridge gap between branch recruiting teams and MSP/VMS client accounts to drive process efficiencies, increase urgency, expedite orders, fill open orders, and capture spend. ï‚· Monitor and ensure that the quality, metrics, KPI's, SLA's and overall client expectations are met in accordance to contract requirements and take action thru escalation to resolve issues.ï‚· Attend supplier calls, meetings, reviews, QBR's, and all other partnership engagement opportunities in representation of the organization. ï‚· Communicate frequently with MSP/VMS Program Managers, Market Managers and Recruiters to guide delivery success. ï‚· Follow up as needed to support Nesco market teams with candidates, clients, and staff on feedback. ï‚· Monitor and guide MSP/VMS standard operating processes to promote best practice to ensure consistency ï‚· Manage internal ATS and client VMS tools to ensure data is accurate and up to date. ï‚· Troubleshoot and resolve any field issues related to any MSP/VMS programs. ï‚· Provide analysis, insight, guidance, and make recommendations in order to expand and improve MSP/VMS revenue growth.ï‚· Analyze data and prepare monthly reporting from various databases and tools to evaluate performance, identify trends, forecast projections, and analyze results. ï‚· Collaborate with upper management and executive leadership teams in decisions potentially affecting the organization ï‚· Expand, Grow, Scale our service and delivery capabilities within the customer account or accounts within the portfolio. ï‚· Forecasting and Strategic planning Successful Candidate Attributes: ï‚· Bachelors or Associates Degree or equivalent staffing industry experience ï‚· Previous experience working in Client Services or Account Management ï‚· Solid understanding of National, MSP/VMS, or Enterprise Accounts ï‚· Recruiting Background & Experience ï‚· Sales Driven ï‚· Excellent interpersonal communication ability ï‚· Strong customer service skills and business ethics ï‚· Excellent organizational and time management skills ï‚· Excellent written and verbal communication skills ï‚· Strong computer skills ADA ï‚· Able to manage multiple tasks and meet deadlines ï‚· Must have working knowledge of labor and employment laws ï‚· Able to operate various pieces of office equipment including but not limited to computer, keyboard, mouse, calculator, copier and phones as required by position ï‚· Must have excellent problem solving, organizational, interpersonal and motivational skills ï‚· Must be able to operate well in a team environment ï‚· Able to set own priorities and schedule day's events ï‚· Able to sit at a desk or stand for extended periods of time ï‚· Able to continuously improve processes and procedures This role has a competitive base salary plus commission!Role can be onsite in Lake Mary FL or any of our branch locations around the USExempt Status: Exempt Disclaimer: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Created: 2025-02-09