Inbound Sales Specialist

To provide customers, realtors, and affiliates with enrollment, renewal, and product information with the main purposes of selling products and services and retention of our customers. Accomplish duties by determining customer needs and effectively communicating and selling recommendations and solutions. Summary of **Utilize professionalism, communication skills and acquired product knowledge to provide a high-quality experience in the handling of product and general questions as well as enrollment(sales) and renewal (retention calls) through consultative sales techniquesTake Inbound (and potentially make outbound) renewal/enrollment calls to renew and enroll customers into various products/services using a "professional sales" approachMake outbound "Welcome Calls" to new customers to welcome them, answer any product questions and to thank them for enrolling into an HMS home warranty.Process customer renewal inquiries and drive customer retentionQuickly identify customer needs and handle system transactions and system data entry in a timely manner, professional and accurate mannerProvide customers with available options and additional coverage according to state/warranty requirementsDevelop and process written transactions including emails, faxes and other correspondence/transaction typesPerform special projects as assigned.Education/**High School diploma, GED or equivalentMinimum one (1) year experience in a high-volume customer sales environment - B2B or B2CAbility to perform in a fast-paced environment with minimal direct supervisionAble to handle a large volume of phone calls and have strong sales/retention and customer service knowledgeGood systems and PC skillsExcellent verbal / written communication skills - clear professional verbal and written communication including spelling, grammar, punctuationPossess problem solving skills and be highly self-motivated

Created: 2025-02-07