Business Change Manager

As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of acquisition integrations and other strategic programs to minimize disruption and increase end user adoption across business and technical functions.What youll Do Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimallyEngage with business & IT team members to ensure cross-team & multi-functional collaboration and alignmentAssess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoptionDeliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and toolsPartner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:Review and update all Change Agent Network materialsNetwork communicationsMeeting Content and MaterialMeeting facilitation and report outs Develop and execute plan for ongoing engagement Review and update all training materials created to date:Sales EnablementSales forecastingSLMDictionary / GlossarySupport creation of new training materials:Adjustment toolPartner ProgramNative CRM reporting changes Manage, updates, and maintain Personas of impacted usersContinual partnership with SMEs and Impacted End-UsersUpdate and maintain previously developed change contentCapture, validate, document change impacts by PersonaIdentify and communicate risks, issues, and gapsRevised training and communication plan:Consideration of GTM planning kick-offAlignment with finance change efforts, enablement, and end-user support desksFacilitate training of a basic understanding to:SOMsSales ManagersForecastingRRPO teamPartner ManagersFinance (support only)Romania team (support only)Develop and report on adoption metricsSupport hyper care activities - Post release support (office hours, communication, training materials revision)What you need to succeed Delivery focused mindset with a natural propensity for action in times of ambiguity Practical experience with organizational change management, including people, process, and technology change implementations Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plusExceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographicsStrong emotional intelligence and ability to establish and maintain relationshipsAbility to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationshipFlexibility and resourcefulness; resilience in ambiguous situationsAbility to collaborate effectively across various functions and levels in an organizationTechnical capability and demonstrated use of metrics and analyticsIntermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirableExperience with Field technology is preferred

Created: 2025-02-07